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Customer Success Specialist - Billing

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Customer Success Specialist - Billing

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Reference ID R47898 Updated 06/12/2021 Employment Type Full time Experience level Early Careers
Country China

The Role

• 负责监控,管理日常的billing开票流程,协调错误的账单与发票,管理外包发票团队(3名员工)确保账单与文件的准确性,负责协调税务政策变化后 系统硬件与软件的影响。

主要工作:
1)监控和管理日常的billing开票流程,包括自动批处理和账单区域的财务和业务控制要求,确保所有的订单都被正确的开票。包括监视各种账单报告以及识别错误。

2)当遇见紧急开票需求时,启动手工开票流程。

3)管理日常发票的保证,确保壳牌公司对客户进行了适当的账单结算,并解决/协调客户错误发票和账单

4)监控和管理日常与billing外包团队的工作,确保账单和“Statement of Account”文件按照规定的时间及时正确的发送给客户。

5)确保billing外包团队将发票及时邮寄给客户,识别并解决错误。

6)确保blocked销售文档不会因开票而被阻止,识别blocked的销售文档并解决blocked的销售文档

7)每月对账时确保开票文件和金税系统一致

8)负责税务法规变更、发票增量申请 、红字发票申请等相关与税务机关的工作。

9)管理金税软件和硬件的升级

10)负责协调所有对影响壳牌开票流程的税务/发票管理政策的变化。并负责系统测试、沟通和培训。

12)监督billing外包团队开票业绩。维护良好的interface file并解决开票遇到的问题。

13)监控快递供应商的服务表现。


任职要求:
•本科或以上学历,会计,财务,管理等相关专业优先;
•有基础的英文阅读书写和口语交流能力;有良好对内以及对外一定的沟通技巧者加分;
•具有团队合作精神、人际交往技能,有责任心,工作态度积极主动;
•对数据敏感细心,对SAP系统,收款流程有了解的加分;
•熟练操作Office办公软件;

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