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Country Management Assistant

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Reference ID R144326 Updated 06/11/2024
Human Resources jobs

Do you want to be involved in shaping a great place to work, or in creating a positive environment for people; thereby, allowing them to flourish and fulfil our strategic ambitions? Are you passionate about helping our organization address employee workplace issues fairly and consistently whilst demonstrating care?

Where you fit

The business landscape has fundamentally changed. Tomorrow’s environment will be different, and we expect it to be rich in opportunities for us to be competitive, to achieve our business strategy, and to enable Shell to thrive in the Energy Transition going forward.

Shell Business Operations (SBO) is a chain of Centers that form an integral part of Shell. We influence business development for Shell globally, enabling the work of 90,000 employees in over 70 countries across the world.

You will play a critical role in proactively ensuring a harmonious work environment, handling grievances effectively, and ensuring compliance with labour laws to enable a healthy ER/IR environment in SBO Bangalore. You will be adept at using data to proactively identify emerging ER/IR trends and define mitigations for potential future risks.

What’s the role?

In this role, you join a team of HR professionals that offers a supportive environment, whilst focusing on enabling business success every day. You report to the Centre HR Manager and work with a knowledgeable team. You will be an individual contributor and have the opportunity to coach/guide fellow ER/IR team members.

Key accountabilities for the role include:
1. Employee Relations & Employee Engagement:

  • Translate global ER philosophy to local ER Strategy and plan

  • Provide SBO Bangalore specific SME ER/IR advice

  • Manage local consultation processes and requirements

  • Manage external risks and ensure compliance with external legislative requirements

  • Ensure good solid knowledge of Labor Practice standards internally and keep up to date with the external news and development

  • Act as trusted advisor/ offer coaching for front line LMs (formal/informal) and ER/IR focal for the SBO business operating in India. Support legal entity related ER/IR assurance

  • Run proactive interventions aimed at improving quality of leadership/ employee engagement through line managers

  • Develop and execute SBO/country-specific culture and work environment programmes incl. health and welfare design and application

  • Develop and leverage relationship with internal Employee Representative bodies

  • Lead/manage high-impact or high-risk individual or collective disciplinary, grievance or other ER/IR issues

  • Coach and support an inclusive workforce and the overall DE&I agenda for the Country

2. Industrial Relations

  • Represent Shell externally as a recognized expert in SBO country-specific issues

  • Assess IR management component of contractor tenders and manage relationship with employers of contractors (regulation of terms, co-employment risk)
    Have oversight and influence of major contractors in their IR strategy/tactics where applicable (liaise with CP)

3. HSSE, Compliance & Ethics

  • Set up local crisis management governance and manage HR angle of crisis in collaboration with key stakeholders e.g., RE, Shell Health, Head of SBO Bangalore etc.,

  • Sense (also through the line and HR Advice) what goes on in the organization and anticipate what topics can grow into grievances

  • Lead HR investigations, GHL complaints and other grievances

  • Ensure duty of care towards employees and contractors (worker welfare)

4. Capability and community building

  • Plan, lead and deliver proactive engagements to enhance the knowledge and understanding of ERIR amongst key stakeholder groups

  • Lead initiatives that increase ERIR capability development where needed. Ensure robust information & knowledge management relating to SBO/ Country specific ER/IR content

  • Collaborate with HR Expertise to ensure solid knowledge of Labour Practices standards internally and keeping up to date with the external news and development

  • Coach HR Advisors and Line Managers on quality ER, Ethics & Compliance

  • Maintain effective relationship and promote collaboration with various networks in SBO Bangalore, ER/IR advisors in the other four SBO Centres, local & global stakeholders and as well as with other parts of the HR/business organisation

5. Statutory Compliances

  • Ensure governance of Statutory Compliances

  • Coach / facilitate and attend Labour Inspections and Audits

  • Work with the Country Compliance Conduit

  • Protect our license to operate

Skills required for this role – ideally the successful candidate will:

  • Be an expert on employee engagement, employee relations, and complex case management

  • Have strong subject matter expertise in country-specific ER/IR legislation, regulations, directives, practices and processes

  • Leverage excellent communication & influencing skills to effectively manage a broad range of both external and internal stakeholders including 3rd party bodies, senior stakeholders and government agencies

  • Be able to identify and understand local external market trends (economic, political, social) and derive insights to drive effective a long-term ER/IR environment in SBO

  • Demonstrate strong diagnostic/analytical and evaluation skills – able to distill key themes and value drivers from complex and sometimes conflicting data and insights.

  • Bring strong business partnering and coaching skills with collaboration/integrative leadership (with other parts of the HR organization)

  • High level of discretion and confidentiality in handling sensitive HR and legal matters.

  • Minimum of master’s degree in human resources or any relevant discipline, with experience in ER/IR and a minimum of 7 years handling complex employee relations matters.

  • Advanced degree or certifications in HR, Labour Law or Legal Areas would be advantageous.

Note: The Internal Job title for this Requisition would be "ER/IR Advisor"


Shell is a global energy company where we work towards powering progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. In India Shell has its business footprint in Information Technology, Projects & Technology, Finance Operations, Emerging Energy Solutions, Downstream & Upstream spread across more than 7 main locations.

An innovative place to work

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in renewables, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…

We are creating a space where people with disabilities can excel through a transparent recruitment process, workplace adjustments, and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there. We are striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. We consider ourselves a flexible employer and want to support you in finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

As an equal opportunity employer, combining our ideas through a creative, collaborative environment and global operations – we have developed and will continue to nurture a unique workplace with an impressive range of benefits to ensure that joining Shell is an inspired and rewarding career choice for everyone.