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IT Business Analyst - Retail


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IT Business Analyst - Retail

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Reference ID R86125 Updated 25/11/2022 Employment Type null Experience level Experienced Professionals
Country India Work Location (City) Bengaluru

The Role

Business Analysis provides world class services to application development and enhancement projects. IT Business Analyst is responsible for identifying and defining the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems. The role may be part of an IT project development environment or an individual contributor at the business interface.

Where you fit in

The ideal candidate will work as part of a global team in the IDT (Information & Digital Technology) organization. IDT drives business value through providing world class technical, functional, and consulting expertise to deliver the right skills, at the right time. You would be joining a company where technical talent, growing careers, developing leading edge skills and deepening Shell business knowledge is high priority. Shell is looking for talented Business Analyst skills to join our IT team in Bangalore working as one team together with other Shell IT hubs globally (London, Houston, Netherland)

Business Analyst will primarily support the Design Engineering Capability where you will be working in projects for Shell Mobility. The successful candidates will have the opportunity to participate in delivering IT solutions in Shell Mobility which is the shopfront and the face of Shell. At our 46,000 service stations worldwide, we interact with millions of customers every day. Whether it’s providing an evolving range of quality fuels, a welcoming and comfortable break on the journey or a retail experience that offers customers convenience, quality and choice. Our global branded network has presence in close to 80 countries. Our pilot ‘Sites of the Future’ combine innovative sustainability techniques with new, integrated customer-centric experiences including EV charging and hydrogen fueling; fresh and healthy food and beverages; and retail partnerships.

Come join to work as one IT team who are committed to delivering excellence and value to the business. We believe in investing in skill development and career growth of our staff. Here you would work in a supportive environment where you can expect lots of encouragement and help from your teams. You would be working alongside IT professionals who love what they do and enjoy sharing their knowledge, skills and enthusiasm. Many opportunities will be available to learn and explore, building up new areas of expertise and different business domains.

What's the role

  • Able to link technical solutions with business strategy when working with business partners.
  • Precisely capture business problems, value drivers, and functional/non-functional requirements, including health, safety, security, usability, data, and supportability considerations.
  • Translate business requirements into functionality and assess the risks, feasibility, opportunities, and business impacts of various solution options.
  • Assess and model processes, data flows, and technology to understand the current value and issues, and identify opportunities for improvement.
  • Create clear documentation to communicate requirements and related information; keep updated to align with the solution over the project lifecycle.
  • Ensure traceability of requirements from business needs and requirements, through testing and scope changes, to final solution.
  • Interact with software suppliers, designers and developers to understand software limitations, deliver elements of system and database design, and ensure that business requirements and use cases are handled.
  • Configure and document software and processes, using agreed standards and tools.
  • Create acceptance criteria and validate that solutions meet business needs through defining and coordinating testing.
  • Participates in team effort to create new best practice material based on identified gaps. Serves as an SME for specific tools, techniques, or business areas.
  • Volunteers for community leadership roles. Supports the regional networks through leading activities, presenting topics, and coaching others.
  • Participates in industry IT BA related activities such as IIBA webcasts and/or chapter meetings and applies learnings within Shell including sharing of learnings.

What we need from you

  • Typical Years of Experience: 5-15+ years of Business Analysis experience in Corporate IT
  • Minimum Education or Certification:  Bachelor's Degree related to IT
  • Experience working in Agile projects and educating stakeholders including Product Owners and Business partners in Agile ways of working
  • Experience in Agile tooling (ex -VSTS).
  • Experience working in Distributed teams globally.
  • Expertise in working on Retail IT Landscape, having an understanding of Point Of Sales, Back Office System, Head-Office System and functional domains like Loyalty, Non-Fuel Retail, Mobile Payments, Cards Payments & Settlements, Fleets Solutions and Fuel Site Operation, etc.
  • Familiarity working with diverse market landscape, platforms/ products etc.
  • Knowledge of the technology landscape including current and future developments and the most commonly available products and integrated solutions, or a demonstrated ability to learn it.
  • Ability to take a systematic and analytical approach to problem solving and attention to detail.
  • Has a comprehensive knowledge of the technical aspects of IT Business Analysis.
  • Able to act as a focal point for a specialized area (technical or business)
  • Able to lead teams while managing multiple competing priorities. Has a comprehensive understanding of business process improvement, benefit and risk management.
  • Strong interpersonal skills, communication, presentational skills and stakeholder engagement.
  • Demonstrates a concern and aptitude for considering the user’s perspective in IT development and has a deep understanding of user aspects of interactive systems.
  • Has comprehensive understanding of business process related to Retail processes

Preferable experience on one of the following:

  • Technology Stack/Product/Platform - SAP Hybris, SalesForce CRM, Cloud Integration, Data analytics - Azure, Rest API
  • Retail Product/Platform - Petrosoft, Dover, Orbis, Fuel Diebold Nixdorf

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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