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ITSO_OLM Analyst

BNG-RMZ Ecoworld
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ITSO_OLM Analyst

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Reference ID 141874BR_EN Updated 29/06/2020 Experience level Experienced Professionals
Country India City/State BNG-RMZ Ecoworld Work Location BNG-RMZ Ecoworld

The Role

A challenging role that required the person to have an overall and holistic understanding of the Landscape, its interfaces, connectivity and interconnects with the larger Eco System.
  • The Service Manager is a Full time Role where the person is required to have an overall and holistic understanding of the Landscape, its interfaces, connectivity, dependencies and interconnects with the larger Eco System within and outside of Shell.
  • He/She will be the single focal i.e. SPOC who will be end-to-end Accountable from a Service Management perspective.
  • Possess Strong communication skills; the ability to collaborate and work with teams, individuals, stakeholders is a must.
  • Requires a good understanding of and possesses demonstrated experience pertaining to the various Service Management processes, KPI’s, Service credits, Metric, Supplier delivery management, Contract and overall performance management.
  • Will be able to use the ability to manage by Influence and by Authority across the ecosystem partners at Shell and outside to ensure Service delivery and Customer/End user satisfaction.
  • Provide Management information to Business on a regular basis on overall Service Management.
  • Interact with immediate and extended stakeholders to align and plan in advance to ensure proactive support infrastructure and means are in place. Ability to multi task.

6-9 years of ITSM experience with a proven track record of delivery in various IT related areas preferably infrastructure, application or technology. Managing teams and working alongside Business and IT stakeholder. Financial management skills and exposure to Controls compliance. Managing Service across IT Stakeholders (within Shell and with external Partners).
Significant experience in a delivery environment employing industry standard support processes (e.g. ITIL) Requires Strong interpersonal skills with experience in building credibility with key stakeholders.

Financials:
  • Calculate TCO, provide input to Sr Service manager and Lead OLM.
  • Track the current spend and estimate demand required against Budget from time to time.
  • Delegated owner for overall Contract | PO and licensing across applications in the IRM space.

Shell began operations in India more than 80 years ago. At Shell India, we invest in our people through our industry-leading development programmes, which see our employees, thrive and gain access to experts on a local and global level. To date, we have invested more than US$ 1 billion already in India’s energy sector alone, in socially and environmentally responsible ways. Shell is the only global major to have a fuel retail license in India.

Shell has established a new IT hub in Bangalore, and plans to scale it up over a five year period. The purpose of the IT Hub is to enable the Business by focusing on business outcomes, delivering fit for business technology solutions which enable business agility and profitable growth.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.
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