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Operation Landscape Manager

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Operation Landscape Manager

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Reference ID R74900 Updated 23/06/2022 Employment Type Full time Experience level Experienced Professionals
Country India Work Location (City) Bengaluru

The Role

Job Title: IT Operations Lead

What’s the Role?

Operations Landscape Manager will have end to end accountability for the application performance (operations, innovation, business confidence and financials) which includes working across a delivery chain that involves many players: applications, infrastructure, software vendors, outsource partners, etc., comes with the territory too.to meet business defined service levels.

Being an Operations Landscape Manager at Shell involves managing the L2 Functional support for S4 Applications including Incident, change and problem management to ensure secure and reliable operations. It also involves acting as the escalation point between IT, business, and 3rd parties for any deterioration in service levels. And, along the way, you’ll regularly liaise with your colleagues in Bangalore and work with senior stakeholders in other business verticals from Europe, Asia and the Americas, including sometimes meeting with them in and/or out of the country.

A typical day might see you reviewing incoming Incident, Problem and changes, considering the impact of technology on business processes or focusing on how we can resolve issues in the system. You’ll sometimes find yourself thinking ‘What can we do better?’ and working with finance operations, process architects and other colleagues to come up with the answers. And, although you won't be doing a hands-on role yourself, there will be a lot of engagement with third parties to prioritize and coordinate their work activities – and you’ll be their focal point. We expect you to challenge and ‘lead’ these third parties with your technical knowledge and experience.

The Following are key accountabilities: -

· End to end accountability for all aspects of IT function to the business, including escalation point for operational and delivery issues as per agreed Service Levels for S4 finance module of applications.

· Ensure Incident tickets service restored with in SLA and root cause analysis as per problem management.

· Ensure change management for bug fixes and configurations changes for request tickets.

· Manage end to end regression testing for finance module for S4 applications

· Ensure Change Tickets are reviewed appropriately and approved, ensuring no critical issues in production.

· Manage Stakeholders and Communication. Stakeholders include End users, Super Users, Process Experts, Delivery Teams,

· Ensure that end to end performance is monitored for Incident & Problem Resolution and other Operational activities, Period end closure activities and delivered & maintained to high level of quality, standards, supportability and operability as defined within negotiated and agreed BSLA.

· Active demonstration of initiating and driving continuous improvements to improve Operational Excellence, especially cost effectiveness, and bringing business added value.

Dimensions

· No direct reports.

· Indirect Reports in 3rd party supplier support teams supporting our applications.

· Virtual working in a global environment with culturally diverse teams. Managing multiple delivery priorities and multiple demand requests. Working with multiple stakeholders in various organizations.

· Risks - License to Operate, Global reputation, $100's of millions at risk.

· Failure within these systems could have effects on Shell's reputation and ability to participate in these markets and fines would be very substantial.

· This position manages overall delivery, outages, for landscapes thereby ensuring availability, reliability, and overall supportability on a 7x24, 365 day basis. If this job is not done well and accurately, any/all of the repercussions above could occur.

· The role is required to work in UK shift hours

What we need from you?

  • Minimum 9 to 12 years of experience, with sufficient SAP operations experience with strong Functional/Configuration skills primarily in SAP ECC and S4 Finance, Controlling and JVA.
  • Possess SAP/R3 & S4 Finance integration knowledge.
  • Experience in applications support L2/L3 and support processes, specifically ITIL
  • Ability to operate in a virtual cross-cultural organization
  • Prior experience in IT with applications support and IT services management
  • Attention to detail to ensure services are run effectively and in compliance with controls and SLA, ensuring mitigation of risks and impact on business activities.
  • Ownership and ability to drive outcomes with a value driven mindset
  • Ability to take periodic calls outside of working hours to facilitate working in a global environment with a proven record of delivering against stretch targets

Company Description

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

  • We’re creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
  • We’re closing the gender gap – whether, that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
  • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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