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Operations Landscape Management Analyst


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Operations Landscape Management Analyst

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Reference ID R98444 Updated 17/03/2023 Employment Type Full time Experience level Experienced Professionals
Country India Work Location (City) Bengaluru

The Role

Are you up for the challenge? Being accountable for all ITSO Services and Operations delivered to Mobility (Retail), partnering with your colleagues to provide the best possible user experience to our customers. This is your opportunity to play a part in a growing business and developing IT operations of the future, applying data and insights to deliver world class services.

Where you fit in

As we grown the mobility (retail) business whilst transitioning to cleaner forms of energy, the opportunities and changes facing the energy industry in the coming decades is considerable. IT specialists are vital to how we leverage and deliver global digital solutions. You’re going to be a key part of the Mobility Service & Operations Management (SOM) team. This team delivers secure, reliable and affordable E2E IT operations to the Downstream Mobility business. As IT professionals with a business lens our focus is to unlock value and support Shell’s growth ambitions by growing our position as the largest retailer in the world. With the team having been forged from two separate teams as part of Reshape, One Team mindset will be a key part our culture.

What's the role

As an Operations Landscape Management Analyst, you are responsible for reviewing the landscapes and products for enhancement and continuous improvement opportunities.

Aside from above, you are expected for the following:

  • Responsible for information risk management (IRM) and IT Controls compliance, as well as conformance to Health and Safety policies and legal and regulatory requirements
  • Responsible for the identification of systemic issues in IT Landscapes, driving structural improvements while balancing costs with business value; supporting Service Operations Management (SOM) in optimizing landscape Total Cost of Ownership.
  • Responsible for Operational Readiness for new demand, changes and projects impacting the portfolio – including analysing and understanding business functional and non-functional requirements – and provides sign off, with Agreement to Deploy and Agreement to Operate as key milestones.
  • Ensure effective Major Incident (MI) management and swift service restoration (during Major Incidents) for Business Critical landscapes

What we need from you

  • Years of Experience: 5 to 8 years of corporate IT experience
  • Minimum Education or Certification: Degree related to IT or equivalent
  • Extensive IT experience and proven experience in IT Management
  • Hands-on and operational experience in Azure, .Net and SQL
  • Preferable who have knowledge in ITIL Processes
  • Be adept in leading large natural teams including multiple third parties
  • Excellent oral and written presentation skills
  • A continuous improvement mindset to drive operations of the future
  • Proven customer focus and empathy
  • Ability to build strong collaborative partnerships with senior business stakeholders
  • Resilience, courage and the willingness to challenge and manage business expectations


An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

  • We’re creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
  • We’re closing the gender gap – whether, that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
  • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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