Retail Store Format Manager

What’s the role

As Retail Store Format Manager, you will translate the customer insights of each customer missions and then will work closely with Mobility network in developing standard Mobility site formats and coordinate with in-store format for various site categories. Format manager will also work closely with the Alliance Manager, once the format & offers finalized, to identify and recruit co-locators to fulfill the customer missions.

What you’ll be doing

• Accountable to deliver on both country profitability and specifically on co-locator financial performance
• Land on site CVPs, offer and formats relevant to the Indian Market, based on customer and data driven analysis
• Develop layouts/prepare site format, offering and design standards
• Develop and implement best in class Merchandising standards to enable superior customer experience at Shell Select sites
• Rigorously monitor and analyze site performance and articulate any necessary correction plan to enhance business performance
• Establish clear stakeholder engagement and communications in driving holistic collaborations- Lead in developing and executing projects that are assigned as well as own initiative- Ensure to leverage and utilize external agencies in delivering most efficient results
• Provide consultancy for Network, Sales & Marketing including Operations team for the Format, Offers and Alliances expertise for all CO and DO networks
• Maintain benchmarks of Shell’s relative competitiveness for third party co-locators versus competitors, as well as regularly screen third party opportunities within the market that may improve our competitive advantage
• Play a visible role in other local, regional and global initiatives as required
• Lead the development of third party-based solution development. This includes the identification of challenges or opportunities that could be developed using third party support, and developing solutions with partners that are fit for purpose and add value to the business

What you bring

• Experience in Retail marketing, preferably in format & offer and/or sales & operations
• Excellent negotiation and interpersonal skills
• Attention to detail and ability to interpret data in a meaningful and compelling way
• Strong financial and analytical acumen
• Good at planning and thinking ahead
• Shows empathy and is supportive, action-oriented and gets things done
• Strong people skill and builds effective relationships
• Strong communication skills
• Having great stakeholder engagement, both internal & external
• Customer focus
• Demonstrate self-accountability with strong credibility or proven willingness and capability to continue improvement

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Who We Are

Shell is a global group of energy and petrochemical companies, employing 103,000 people and with operations in more than 70 countries. We use advanced technologies and take an innovative approach as we seek to help the world build a sustainable energy future.

Shell is a customer-focused organisation, serving more than 1 million commercial and industrial customers, and around 33 million customers daily at more than 47,000 Shell-branded retail service stations.

Our approach

Powering Progress sets our strategy to become a net-zero emissions energy business by 2050, generating value for our shareholders, our customers and wider society. As we move forward on this journey, we will power lives and respect nature while maintaining our core values of honesty, integrity, and respect for people.

Our values

At Shell, we share a set of core values – honesty, integrity and respect for people – which underpin all the work we do. The Shell General Business Principles, Code of Conduct and Ethics and Compliance Manual help everyone at Shell act in line with these values and comply with relevant laws and regulations.

After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.