This is an excellent opportunity to join a team responsible for IT Support of Shell’s industry-leading Well-Deployment technology. Shell has developed Well-Deployment, a set of innovative drilling technologies that combine real-time data, remote operations and drilling automation. These modular systems are based on Kongsberg Digital (KDI) software and hosted in the Amazon Cloud and with additional Shell Proprietary applications for Analytics and Advanced calculations. Well-Deployment is designed to help Shell and its partners to improve safety, increase operational efficiency and control the costs associated with drilling.

Where you fit

The purpose of the Systems Engineer Well-Deployment  IT is to provide IT Support for the Well-Deployment  Technical Landscape (Infrastructure, Applications and Data) ensuring 24*7 seamless service delivery. In addition, Engineers will work on a range of service development and project activities. 

The key components are:

• Shell Well-Deployment Real-time Connect, Modelling and Optimization, Analytics, Innovation Platform, Automation

What's the role

As the System Engineer for Well-Deployment, you will be required to work based in Bangalore as part of a Global 24*7 team. You will be providing proactive and reactive IT support to Shell’s Global Drilling Rig fleet.  

Other responsibilities include:

• You will follow established ITIL processes and procedures (Incident, Problem, Change, Request) and deliver services in accordance with SLA Targets

• In your role you will be required to work across a multidiscipline support organisation, bringing together the various parties to resolve issues as quickly as possible minimizing business impact.

• You may be required to participate in the hours on call Rota and work in compliance with information security policies and procedures

• You must be highly motivated with good communication skills with proven ability to work within a team environment and the ability to work unsupervised

• Assure all technical work is delivered to high standards following Well-Deployment  build & deployment cookbooks and SOPs (standard operating procedures)

• Adheres to the company’s management process for the resolution of problems and is assigned to the Well-Deployment team. Coordinates all work assigned to the team queues.

• Adheres to the Company change management process in the communication and coordination of changes that impact any Company production computing systems.

• Develop and implement processes as required to ensure that work is delivered to high standards and review quality assurance processes to enhance performance  

• Track performance by measuring business performance and the achievement of Wells IT objectives and goals

• Must be committed to continuous improvement of wells IT capabilities by challenging TLS Wells IT operational concepts and processes

• Virtual working in a global environment with culturally diverse teams. Managing multiple delivery priorities and multiple demand requests. Working with multiple stakeholders in various organizations.

• Business awareness – to understand the critical processes and schedules of the customers’ business.

• Maintain Technical awareness – ensuring that a broad understanding of the business services dependent on each part of the landscape is maintained, in a constantly changing environment.

• Offshore and Onshore drilling is often undertaken in harsh environments which present special challenges in delivering IT Services

What we need from you

• A Graduate of Engineering or Science or Business degree with at least 6 years of experience in a Global IT role supporting a broad range of IT Infrastructure, Applications and Data Services

• ITIL Certified (Incident, Change, Problem, Release)  

• Experience in installation, configuration and support of a broad range of IT Infrastructure Components and Applications.

• Relevant IT Technologies: Windows Active Directory, DFS, DNS, Windows Server Administration, Cloud Technologies – Amazon Web Service (AWS) or Azure, Virtualization (VM Ware and Hyper-V), Networks, Cisco Routers, Switches and VLANs, VSAT, Windows Client/Server, IIS, Firewalls, Cabling and connectivity, MS SQL database, infrastructure monitoring, Anti-Virus administration, Network Load Balancers (Big IP F5, ELB etc..), HA and cluster configuration

• Scripting experience – PowerShell, VB Script, WMI, Python (optional)

• Flexible shift timings between 06:00 and 21:00 IST

• Proven ability to interface with vendors and influence 3rd Parties for the delivery of IT services

• Highly motivated with excellent communication/interpersonal skills and proven ability to work within a team environment and work unsupervised  

• Customer-focused approach with excellent problem-solving skills

• Flexible, adaptable and able to work under pressure and efficiently multitask

• Good to have an experience in an Oil and Gas industry

• Good to have experience in deploying and supporting Wells Drilling applications (i.e. Insite, Petrolink, Kongsberg digital real time applications like Discovery, Sitecom etc.)

• Good to have experience working with Wells Drilling data providers (like Baker, Schlumberger, Pason, NOV, Weatherford etc.)

COMPANY DESCRIPTION

Shell started operations in the United Kingdom more than 110 years ago. Since then, we have grown into a leading innovative Oil & Energy company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential…

• We’re creating a space where people with disabilities can excel through a transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.

• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

• We consider ourselves a flexible employer and want to support you in finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combining our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.