Robotics Process Automation Specialist

Where you fit in?

Are you keen to be part of the most important business transformation ever in Customer Operations space in Shell? Applying for this role would be your ticket for that journey! We are waiting for YOU, if you are passionate about learning and developing cutting-edge skills of the future, if you are visionary, and if you are keen to transform our business to make sure Shell is ahead of the game. Are you up for joining our TRANSFORMATION CREW?

Automation is an integral part of the Digital Agenda in Customer Operations. Robotic Process Automation is a technology of automation of repetitive business processes using computer programs (robots simulating human work) to liberate from manual, repetitive work and focus instead on higher value-added tasks. It is an application imitating human work and automating repetitive, rule-based manual tasks, as well as a set of algorithms that perform specific tasks. They include working with a human being. Automation also has the potential to significantly increase the speed and accuracy of processing. All these improvements should contribute to not only adding business value but also improving the Employee Value Proposition for our talent in Customer Operations as they focus on higher value-added work.

What is the role?

Robotics Process Automation Specialist will be responsible for delivery of the Automation agenda for Customer Operations. This will include enabling the process and systems from project intake, prioritization through implementation and value realization, while all deliverables must meet the requirements of RPA framework. This will be done in collaboration with stakeholders across multiple functions to solve business operations pain points, transform work processes, while embedding Automation as part of the Continuous Improvement culture in Customer Operations.

This job requires getting in contact with operational teams and in this way, building new ways of working. Expectation is to combine the world of business processes with the world of IT technology by creating robots for the existing processes.

This role will be responsible for setting up the Processes and tools to drive maximum business value in Automation including:

• Liaise with the respective Continuous Improvement Focal, Project and Process stakeholders, process SMEs as appropriate to analyze the business processes for automation.

• Analyze the as-is business processes and design RPA plan by eliminating the unnecessary /non-value activities.
• Analyze, design, code and implement RPA solutions within Customer Operation Teams, ensure RPA solutions are built according to standards by enforcing process controls.

• Creating and maintaining solutions detailed technical design documentation for reference and troubleshooting.
• Work closely with Robotics Process Automation Lead to analyze and design solutions based on business requirements.
• Collect and report KPI’s and metrics related to automation(s).
• Support implemented tools readiness given the business need (bundle releases, system upgrades, new versions, new depots, etc.
• Improvements benefits assessment.
• Support peers on technical issues and challenges.

What we need from you?

• Proven experience in successfully building automation utilizing excel macros/VBA (Visual Basic for Applications), Blue Prism and/or Alteryx
• Working knowledge in API, SAP ERP, SharePoint, PowerApps, Power Automate would be added advantage.
• Must have at least 2 years of degree work experience
• Understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.
• A proven track record in applying principles of continuous improvement, standardization and simplification of business processes.
• Experience in customer service/operations would be also an added advantage.
• Working knowledge on Agile and CI methodologies is an advantage.
• Strong analytical skills with the ability to analyze complex requirements and define technical/functional solutions.
• Degree in Information systems/ Engineering / Master of computer application or any other technical qualification would be an added advantage
• Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities.
• Good communication skills.

Scam Warning

Shell does not request monetary payments (e.g. insurance policy, visa/work permit, HUET or HSSE training, special job offer, etc.) for employment. Individuals who are interested in opportunities within the Shell Group will find open positions listed on the company websites www.shell.com/careers when available.

Shell does not make use of employment forms; neither does the Company process CVs that have not been submitted through the proper websites: www.shell.com/careers. All successful applicants who receive an offer of employment from Shell would have been required to go through a formal and transparent recruitment process.

To learn more about Shell’s recruitment process please visit our website www.shell.com/careers.

Shell is an Equal Opportunity Employer.

Company description 

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally, and socially responsible.  We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals.

As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity, and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork, and professionalism, as well as pride in what we do and how we conduct business.

Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, while managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

• We’re creating a space where people with disabilities can excel through a transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you in finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.