Territory Manager - Calgary
The Mobility (Retail) Territory Manager is responsible for managing the relationship between the Retail Business Partners and Shell Canada at cluster/site level, ensuring superior and consistent delivery of Customer Commitment and Sales & Operations targets for the territory. The Territory Manager acts as a professional business manager, coach and consultant representing Shell in the competitive retail market.
This exciting position is instrumental to high potential Talent Development in the Mobility Organization. This is a key role to develop stakeholder management and business development management competencies while providing exposure to many elements of the Retail business at the operational level. A key challenge within the role is to deliver results through others and ability to manage multiple priorities. The ability to engage and influence Retailers in all matters related to Operational Excellence and Commercial Performance Delivery will be critical.
The role is responsible of the following:
Identify the gaps in all aspects of site performance for geographical area and business mandate, advice or offer Retailers recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer and Shell
Maximizing all sales development potential whilst protecting the company’s interests and reputation, through own actions and effective performance management, through coaching, motivating and inspiring Retailers and peers to deliver higher performance and growth within the marketplace
Managing and maintaining retailer relationships at site level, supporting Retailers to achieve and maintain top class site performance and consistent delivery of the Customer Commitment in territory
Leading the attraction and selection of the best Retailers. Build Retailers pipeline and manage succession plans
Exhibiting true passion and commitment in the organization’s journey towards Goal Zero. Position requires the assurance of Operating standards (including HSSE), contracts and manuals in territory and an adherence to safe and responsible operations beyond compromise
Showing true passion and commitment in the organization’s journey toward delivering Customer Promises. Showcase the ability to inspire Retailers and other Territory Managers towards delivering superior customer experience and getting the basics right
Delivering Sales & Operations targets for geographical and business area through regular reviews and appropriate action plans
Please note: This position will be located in Calgary; CA The role requires constant field presence and visits to approximately 30 sites. The position also requires flexibility and availability for emergency outside of normal working hours.
Skills & Requirements
Must have legal authorization to work in the Canada on a full-time basis for anyone other than current employer.
Bachelor’s degree is preferred
Minimum of five (5) years’ work experience in a similar role.
Evidence of strong leadership attributes (Authenticity, Collaboration, Performance, Growth) and adherence to core values (Honesty, Integrity, Respect for People)
High mobility and existing driver's license
Self-starter and results oriented. Strong past performance and track record for delivery and commercial acumen
Ability to respond quickly to changing priorities and multiple parallel activities