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Delivery Assurance Team Lead - Thai

Cyberjaya-Wisma Shell

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Delivery Assurance Team Lead - Thai

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Reference ID 139610BR_EN Updated 18/05/2020 Employment Type Full Time Experience level Experienced Professionals
Country Malaysia City/State Cyberjaya-Wisma Shell Work Location Cyberjaya-Wisma Shell

The Role

General Position Definition
Trading and Supply manages the end-to-end fuels supply chain for Shell, including the final delivery to our end customers (Retail sites and B2B Customers). This final leg of the fuels supply chain is managed within the Order to Delivery (OtD) team, where the fuels deliveries are planned, and interruptions to this delivery process are managed with our customers.

OtD encompasses the planning for tomorrow's deliveries (in the Scheduling Team); managing the within-day delivery challenges, including direct liaison with our customers (the Delivery Assurance Team); and then ensuring that our back-office systems reflect what really happened (The Scheduling Admin Team).

At a country level within T&S, the OtD teams are a mix of local and centralised operations, with the centralised operations being located within the Shell Business Operations (SBO) environment.

This role is to support our businesses by communicating and working closely with our drivers, hauliers, customers, Customer Service Centre (CSC) and Scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders for our countries being supported out of the Kuala Lumpur SBO, as OtD Delivery Assurance Team Lead, with responsibility for the OtD activities in Thailand.

Job Purpose
As the OtD Delivery Assurance Team Lead, you will take on an exciting challenge of running an operational business as well as looking for ways to motivate and inspire the team to exceed performance expectations.

Through your leadership and management skills, you will be expected to motivate and inspire the OtD team in the SBO Kuala Lumpur to create a daily delivery plan that fulfils our promise to our customers, for the lowest unit delivery cost; and to support the execution of that plan on a day to day basis through re-planning and pro-active customer management.

The OtD team has a significant influence on the satisfaction of our customers. Your team's performance in this area is key to preserving and improving our reputation, and therefore our customer base.

The OtD team takes the lead in the optimisation of the road transport activity, ensuring that the delivery plans make use of our assets in the optimal way, resulting in the lowest delivery cost. The OtD team works closely with the local Road Transport and Facilities (Terminals) teams in both medium term planning and the day to day execution of the plan. In order to do this well, you need to have a good logical brain, and an ability to understand where creative solutions can be explored further to develop real tangible benefits to the business.

Finally, the The OtD team in KL is proud to be a part of the S&D LEAN Accelerator Program, which is actively driving a transformation to running our operations in a LEAN way, underpinned by an active Continuous Improvement culture. The OtD teams are seen to be at the cutting edge of LEAN development in the Downstream, and so continuing to drive this change, and develop CI/LEAN capability is an essential part of this role. This gives you, the OtD Delivery AssuranceTeam Lead, an opportunity for huge personal development and growth in this area as well the chance to share what you know with your team and colleagues.

  • Based on global and local strategy, support the OtD Manager to develop and drive Order to Delivery plans that are fully aligned with stakeholders (e.g. Supply, Retail/Marketing, B2B). Drive the appropriate balance between Cost, HSSE and Customer Service level.
  • Lead the Delivery Assurance team in order achieve operational excellence in the day-to-day execution of Order Generation and Fulfilment, Routing & Scheduling, Dispatching, and Administration in the most cost-effective manner.
  • Manage day-to-day interface with Retail, Terminal Operations and Supply and give input to Secondary Transport Management in the S&OP process, the development of CVP and the closure of Service Level Agreements.
  • Liaise with Transport Contract Management and the Facilities Management to ensure the optimal provision and availability of assets (trucks, terminal availability, etc) in order to optimise value creation.
  • Use scheduling performance data/KPIs (eg. Unit cost, stock-outs, utilisation, delivery schedule adherence) to optimize transport services and resources,
  • Lead the transformation to the day to day running of the OtD activities in a LEAN way, underpinned by a commitment to Continuous Improvement. Be a visible advocate in this change, prepared to learn with the team and lead in a way that fosters this change.
  • Be an active member of the OtD KL Leadership team, helping to develop the wider OtD capability across the SBSC KL OtD community.
  • Grow the capability of the OtD team, further developing a "coaching and development" culture, where performance is managed, recognised, and rewarded.

  • Proven leadership experience, which could be gained in a variety of disciplines or environments including either inside or outside Shell
  • Strong coaching and motivational skills with a genuine interest in developing people
  • Excellent stakeholder management skills
  • Skills and/or knowledge in professional Continuous Improvement techniques (e.g. LEAN)
  • Able to manage both in deep detail and also across the broader picture
  • Supply Chain experience would be an added advantage
  • Excellent Thai language skills - both verbal and oral
  • Excellent Communication & Presentation skills
  • Strong Analytical, Problem Solving & Decision-Making skills
This role provides a unique opportunity to be part of an exciting leadership team that is pioneering LEAN ways of working in Shell. This is not another initiative that will lose its sparkle in the near future. The team has already been recognised for its significant progress in this area, and for the right candidate, the chance to continue to lead and inspire the team on this journey, challenging them to improve and outperform what they believe is possible should be very exciting.

Shell is a global group of energy and petrochemical companies, active across more than 80 countries, employing 90,000 people.

Shell Business Operations Sdn Bhd (503619-D), a LEED Platinum certified green facility in Cyberjaya, provides a wide range of professional services to support the efficient operation of the Shell Group. The Centre delivers world-class operational excellence to the business through shared operations and services that include Human Resource, Information Technology, Finance, Customer Services, Order to Delivery and Contracting & Procurement. The Centre is currently on a growth path and as part of this rapid growth, we are looking to recruit talented professionals to join us!

If you would like to be a part of an innovative energy leader that offers a rewarding career in a multi cultural environment, then apply to us today and be a part of this vibrant, world-class organisation.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

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