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Delivery Fulfilment Analyst - Thai

Cyberjaya-Wisma Shell
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Delivery Fulfilment Analyst - Thai

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Reference ID 138627BR_EN Updated 27/04/2020 Employment Type Full Time Experience level Early Careers
Country Malaysia City/State Cyberjaya-Wisma Shell Work Location Cyberjaya-Wisma Shell

The Role

General Position Definition
Trading and Supply manages the end-to-end fuels supply chain for Shell, including the final delivery to our end customers (Retail sites and B2B Customers). This final leg of the fuels supply chain is managed within the Order to Delivery (OtD) team, where the fuels deliveries are planned, and interruptions to this delivery process are managed with our customers.

OtD encompasses the planning for tomorrow's deliveries (in the Scheduling Team); managing the within-day delivery challenges, including direct liaison with our customers (the Distribution Scheduling Support Service (DSSS) team); and then ensuring that our back-office systems reflect what really happened (The Scheduling Admin Team).

At a country level within T&S, the OtD teams are a mix of local and centralised operations, with the centralised operations being located within the SBO environment.

This role is to support our businesses by communicating and working closely with our drivers, hauliers, customers, Customer Service Centre (CSC) and Scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders for our countries being supported out of the Kuala Lumpur SBO, as OtD Scheduling Support, with responsibility for the OtD activities in countries such as Malaysia, Hong Kong, Singapore, Indonesia and Thailand.

Position Purpose
Processing of all bulk fuels truck deliveries (automatic and manual) in a timely, accurate and efficient manner until status is completed and ready for invoicing, including monitoring, analyzing, investigating and clearing any errors captured in the system or connected application (CAPS), i.e. Distribution Holding Table, GIB, GSAP, TABS. In addition, the role also supports the Customer Disputes investigation and makes necessary adjustments if needed.

Job Accountabilities
  • Comply with Health, Safety, Security, and Environment (HSSE) policies and guidelines set by the company.
  • Ensure timely compliance with all Mandatory Training and other Business Requirements.
  • Collaborate and work with internal and external customers in order to deliver organizational targets.
  • Support and participate in Continuous Improvement activities that aim to improve HSSE, service-, and cost- effectiveness and efficiency.
  • Ensure all truck movement transactions are recorded in GSAP without errors, incorporating all amendments and corrections before invoicing.
  • Monitor, analyze, and investigate all customer disputes/inquiries and process any necessary adjustments using required systems, i.e. SAP-CRM and GSAP.
  • Investigate all inconsistent transactions to ensure that the right quantity is invoiced to the right customer.
  • Manage day-to-day business interfaces with business partners in OTC, Finance Operations, Supply, Distribution, Retail and B2B.
  • Support all focal roles and activities that will be beneficial in meeting day to day targets/deliverables.
  • Deliver all month-end activity commitments.
  • Ensure documentation and filing is accurate, up to date and accessible.
Special Challenges
  • Managing the multiple interfaces with business partners (COB), customers and within Trading and Supply (T&S) and driving Enterprise First decision making
  • Correctly apply the general rules for processing exceptions
  • Assess/handle unplanned issues arising from delivery/system constraints
  • Continuously rotating shift system to provide 24-hour support (3x 8 hr shifts per 24 hrs). Feedback effectively to scheduling team and customer service team
  • As a part of the Trading and Supply LEAN Accelerator program it is expected that the OtD Scheduling Support continues the change to a LEAN culture and way of working.
This role provides a unique opportunity to be part of an exciting team that is pioneering LEAN ways of working in Shell. This is not another initiative that will lose its sparkle in the near future. The team has already been recognised for its significant progress in this area, and for the right candidate, the chance to continue to lead and inspire the team on this journey, challenging them to improve and outperform what they believe is possible should be very exciting.


  • Work experience: Preferably minimum 1-2 years of work experience in Logistics, Petroleum and Manufacturing Planning industries.
  • Fresh graduate can be considered.
  • Technical skills: Proficient in Excel and other Microsoft Office tools. Experience with SAP is preferred.
  • Communication skills: Proficiency in the English and Thai language, both oral and written, is required.
  • Soft skills required: Attention to detail, analytical approach to problems, ability to collaborate and work in a team.
  • Work hours: Must be willing to work flexible shifts (mid or night). Must be willing to render overtime especially during month-end.

Shell is a global group of energy and petrochemical companies, active across more than 80 countries, employing 90,000 people.

Shell Business Operations Sdn Bhd (503619-D), a LEED Platinum certified green facility in Cyberjaya, provides a wide range of professional services to support the efficient operation of the Shell Group. The Centre delivers world-class operational excellence to the business through shared operations and services that include Human Resource, Information Technology, Finance, Customer Services, Order to Delivery and Contracting & Procurement. The Centre is currently on a growth path and as part of this rapid growth, we are looking to recruit talented professionals to join us!

If you would like to be a part of an innovative energy leader that offers a rewarding career in a multi cultural environment, then apply to us today and be a part of this vibrant, world-class organisation.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.
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