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Lubs B2C Direct Acc Manager GKAs - Dubai

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Reference ID R183853 Updated 07/11/2025
Commercial and Retail
United Arab Emirates
Dubai
N/A

If you aspire to work for Global Market Leaders in the Lubricants Business and work for one of the largest Energy companies in the world like Shell, and If you aspire to drive growth in the most critical market of the Middle East and Central Asian Lubricants Business, and if you are self-driven to work in a challenging and fast changing external environment where every day presents you new opportunities, then this could be your chance to demonstrate your abilities and achieve results in one of the most exciting/dynamic direct markets around the globe.

We aim to hire the right talent that will make the team great, as big things/ results are always led by teams.

What's the role?

The Middle East Lubricants is a part of Europe, Africa & Middle East region of the Global Lubricants business and has been identified as the critical region to grow market share of Shell Lubricants to maintain global market leadership position.

You will be our focal for the Direct B2C UAE Market- Franchise Workshops & Global Key Accounts driving the initiatives of strategic importance to the growth of ME lubricants business to achieve 2025 ultimate potential ambition of Lubricants business and beyond.You will be responsible to continue to grow the existing business while creating a pipeline of new direct accounts  in the UAE. You will serve as a main point of contact in the UAE to the global key account managers and work together with marketing to support the local business.  

As an Account Manager overlooking UAE Direct business you will directly work under the leadership of Regional Sales Manager Middle East and be the driving force to attain growth objectives in the above-mentioned critical UAE market. You will be leading the business agenda for Direct B2C business to achieve full potential targets by liaison with Marketing, LSC, Technical & Finance colleagues internally to achieve growth ambitions.

What you'll be doing   

The role requires a passionate individual having strong commercial & selling skills, product & market knowledge, stakeholder management skills and a proven record of managing the Direct accounts.

The potential candidate will be responsible to manage FWS for UAE Direct B2C Business

You will be responsible to develop business and growth plan of your business under the leadership of Regional Sales Manager and with the help of the team of Marketing, ICE, Pricing, Technical, LSC & Customer Ops etc."

Accountabilities:

  • Achieve/exceed KPIs: HSSE, volume, net revenue/C3, channel/product category specific growth, and sales excellence.

  • Monitoring and management of existing contracts performance through up-sell and x-sell processes and price increases.

  • Prospects assessment; initiating and concluding of new contracts,

  • Dealing with senior strategic stakeholders at the described level both internally and externally requires an elevated level of sales & negotiating skills.

  • In conjunction with marketing and technical team, develop joint promo-activities and technical initiatives between SMME and customers.

  • Jointly with marketing, assess business performance, strategy, CVPs, price management and customer offer book and take appropriate action to improve performance.

  • Monitoring of key competitor’s activities in compliance with the company antitrust principles.

  • Develop and maintain good working relationships with all support functions to assist sales in resolving complex issues and improve customer satisfaction.

  • Provide monthly/future sales forecast and coordinate with the supply chain function for efficient and on-time deliveries.

  • Monitor competition, pricing, products, marketing activities, and assess value chain.

  • Be accountable/ responsible for personal development, arrange appropriate training to achieve agreed development goals and improve competencies.

What you bring

  • Graduate/Post Garduate in engineering, business, sales, marketing, or equivalent experience

  • Candidate with 10 years of work experience will be preferred

  • Proven experience in Lubricant sales roles and a track record of managing Direct Channel

  • Strong stakeholders management skills.

  • Strong negotiation skills

  • Must be comfortable with numbers and business finance with a demonstrated ability to pull economic and accounting levers

  • Excellent written and verbal communication skills, including the ability to present strategy and results to staff members at every level of the organization

  • Experience in deploying and using CRM tools like Salesforce, SFA etc.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

  • Progress as a person as we work on the energy transition together.

  • Continuously grow the transferable skills you need to get ahead.

  • Work at the forefront of technology, trends, and practices.

  • Collaborate with experienced colleagues with unique expertise.

  • Achieve your balance in a values-led culture that encourages you to be the best version of yourself.

  • Benefit from flexible working hours, and the possibility of remote/mobile working.

  • Perform at your best with a competitive starting salary and annual performancerelated salary increase – our pay and benefits packages are considered to be among the best in the world.

  • Take advantage of paid parental leave, including for non-birthing parents.

  • Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

  • Grow as you progress through diverse career opportunities in national and

  • international teams.

  • Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills. <Shell Talent Community>

Shell in United Arab Emirates

Shell in UAE is involved in every stage of the petroleum value chain – from the discovery and production of oil and gas to the distribution, marketing and retailing of oil, gas and petrochemicals. We trade with customers throughout UAE and neighbouring regions from individual entrepreneurs and small businesses to major industry and multi-national companies.