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Crude Claims Advisor - Trading and Supply


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Crude Claims Advisor - Trading and Supply

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Reference ID R27746 Updated 09/10/2021 Employment Type Full time Experience level Early Careers
Country Poland City/State Krakow Work Location Krakow

The Role

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals natural gas, electrical power and CO2. Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Japan, Barbados, Dubai and Russia, with many other downstream entities situated across the globe.

The Claims Team provides commercial claims advice, negotiation and resolution for Quantity & Quality, Shipping, Casualty and Insurance Claims to Shell Trading and Supply and other Downstream entities. The team works closely with Regional Fuels Product Quality and Loss Control communities, as well as stakeholders and supporting functions in the T&S businesses, playing a key role in proactively and reactively mitigating exposure, and maximizing recoveries, arising from QQI claim events.

Key to becoming a successful Crude Claims Advisor is to minimize the impact of cost claims and maximize the recovery of pursued claims, within the contractual agreements. We are looking for highly motivated peopled that are results driven, work resiliently under pressure and can demonstrate a passion for getting the best deal for Shell. Commerciality, curiosity, attention to detail and problems all come naturally to our ideal candidate. Do you have a track record proving you are a quick learner, a strong communicator and strong at building relationships with your stakeholders? Then we are looking for you.


As a Crude Claims Advisor you will:

  • Support the Crude Claims Team Lead and Specialists in by tracking crude voyages to proactively identify and highlight loss events.

  •  Investigate the events of crude quantity claims, including checking what is in the contractual agreement around costs and taking appropriate action to mitigate against and prevent exposure for Shell.

  • Support preparation of crude quantity claims with third parties and other Shell entities to maximize income for Shell while reducing costs paid out by Shell.

  • Work specifically on crude cargoes traded by the Singapore office, but also collaborate Loss Control Colleagues to provide additional support and/or resolve crude claims with other Shell Trading offices where required.

  • Ensure timely recovery of claims and correct reflection of all activities and financial implication in trading systems; deliver value and profit retention to the bottom line through claim negotiation and attention to detail in the claims process.

  • Effectively manage key stakeholders and collaborate across a global team

  • Prepare monthly/quarterly reports and trends analysis.

  •  Manage and monitor sanctions process according to Compliance requirements. Additionally, work to automate controls so that risk is reduced.


  • University Degree level or equivalent work experience

  • Exposure to working with and influencing global stakeholders and counterparties via remote communication

  • Evidence of ability to identify the root cause of problems and generate / support creative solutions to those problems

  • Strong analytical skills

  • Microsoft Excel usage at medium level

  • Evidence of a continuous improvement mindset

  • Can-do attitude and willing to contribute to team to get the job done Right First Time & on time

  • Ability to display ‘real self’ and speak even difficult truths, whilst balancing honest self-expression with being open to other perspectives

  • Commercial focus with drive to get the best deal for Shell

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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