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CSD Analyst


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CSD Analyst

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Reference ID R27357 Updated 27/04/2021 Employment Type Full time Experience level Early Careers
Country Poland City/State Krakow Work Location Krakow

The Role

As the CSD Analyst you will be responsible to provide dedicated E2E commercial, professional consultancy and administrative activities relating to contingent workforce management. The CSD Analyst handles day to day operations, manages queries, IQN workflows, commercial rate negotiation and reporting to enable access to top talent contingent workforce in the market place.

Main accountabilities:

  • First point of contact on Contingent Workforce and channel users to the correct RtP route (IQN system or Purchase Order).

  • Single point of contact for all non-technical IQN related queries from business users, Subject Matter Expert for Contract Labour and Consultancy processes and policies.

  • Manages long term Business relationship/partnership ensuring top notch customer service

  • Work collaboratively with CP Leads/Category Managers on deviation to category strategy.

  • Support Hiring Manager with candidate selection and follow up for Hiring Managers if required.

  • Manage individual sourcing process as per contractor classification, rules and supplier quilt.

  • Arrange and manage onboarding virtually; work closely with business to ensure resources are onboarded/off-boarded successfully- request to obtain necessary IT equipment and GID on behalf of Hiring Manager for the contractor and provide relevant onboarding/off-boarding guidance to Hiring Manager and contractor.

  • Enforce compliance and governance with HR, Categories, Legal and Fiscal policies.


  • Self-starter with ability to work independently

  • Need to have strong verbal and written communication skills and be able to communicate to a wide group of stakeholders globally

  • English fluency

  • Strong analytical skills

  • Deliver excellence (customer service focus) and continuous improvement (ability to assess and diagnose problems and to propose solutions that are simple and effective)

  • Good interpersonal and stakeholder management skills

  • Well organized and able to manage competing priorities

  • Ability to work for a mixed shift

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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  • Contracting and Procurement, Krakow (City), Lesser Poland, PolandRemove