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Customer Operations Specialist German Speaker

Krakow
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Customer Operations Specialist German Speaker

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Reference ID R2604 Updated 18/11/2020 Employment Type null Experience level Early Careers
Country Poland City/State Krakow Work Location Krakow

The Role

If you are communicative and open-minded person looking for gaining an excellent experience in Customer Operations field, we offer you the chance to develop professional skills and become Specialist in our Customer Operations team! 

Our German Team is a very proactive group that believes working together is a key to success. We are willing to do more than only respond to queries. We thrive to work smart not hard, and always look for possibilities to improve/automate our operations processes.
And yes, we can have fun too!!

As an Customer operations Specialist, you will:
-Resolve Customer requests received via all mediums (phone, email, fax)
-Be the first point of contact for Business Customers
-Work with the new digital live chat channels (both through the website and the mobile application)
-Liaise between customers and supply chain departments in coordination of delivery process
-Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
-Support in the resolution of delivery queries


Requirements:
Fluent German (C1) and good English
Bachelor degree preferred (Business related preferable)
Excellent communication and relationship building skills
Continuous improvement mind-set
Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
Good teamwork and collaborative skills
Previous experience in Customer service or operations would be an asset
Experience in Microsoft Office, SAP knowledge would be an asset

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
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  • Commercial and Retail, Krakow (City), Lesser Poland Voivodeship, PolandRemove