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Customer Service Specialist - Czech speaker

Krakow
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Customer Service Specialist - Czech speaker

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Reference ID 127393BR_EN Updated 19/05/2020 Experience level Early Careers
Country Poland City/State Krakow Work Location Krakow

The Role

As Customer Operations Specialist you will:

  • Be the first point of contact for Customers

  • Resolve Customer requests received via all channels (phone, email, fax, chat) according to agreed service levels and service standards

  • Provide assistance to customers in self-service mediums and assist customer to complete transactions

  • Record and follow up all customer contacts in customer facing systems

  • Liaise between customers and other Shell departments

  • Very good Czech or Slovak (at least C1) and English (min. B2)

  • Excellent communication skills

  • You’ll need strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures

  • Ability to deal with multiple tasks and work in a dynamic environment

  • A proven ability to cooperate efficiently in a team

  • You’ll ideally have good working knowledge of MS Office tools and Outlook

  • Demonstrated good analytical skills

Shell in Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT, and Individuals with Disabilities.

Thanks to cooperation with Shell you gain:


  • Comfortable working environment: Newly-built modern office with its own canteen, relax rooms, bike & car parking space

  • Yearly bonuses and lots of non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sport sections, and many more)

  • Complex medical care and individual life insurance

  • Additional funds for trainings and certifications

  • EuroShell Card

  • Bonus for referring your friend to work

People with disabilities are welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.
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  • Commercial and Retail, Krakow (City), Lesser Poland Voivodeship, PolandRemove