Customer Success Specialist UK
Are you passionate about delivering exceptional customer experiences and driving operational excellence? Join our Customer Operations team as a Customer Success Specialist (CSS) and play a key role in shaping the end-to-end journey of our customers across the Mobility business.
Your Purpose
As a Customer Success Specialist for UK, you’ll be the single point of contact for your customer portfolio, ensuring seamless support from contract setup to order fulfillment and payment. You’ll be empowered to take ownership, drive improvements, and deliver best-in-class service that reflects our core values of performance, discipline, and simplification.
What You’ll Do
Depending on business needs, your responsibilities may include:
Deal Management
Manage bids, tenders, contracts, and pricing
Ensure data integrity and compliance (e.g., trade, privacy, SDS)
Troubleshoot and resolve issues proactively
Order to Cash
Oversee order management and credit processes
Handle disputes and ensure timely, accurate invoicing
Build strong, lasting customer relationships
Sales Support
Manage virtual customer relationships and portfolios
Support key sales processes and digital engagement
Digital Enablement
Drive digital adoption and automation
Use tools like chat, bots, and dashboards to enhance service
Contribute to platform improvements and data analysis
What You Bring
Experience in customer service, operations, or sales support
Strong collaboration and communication skills
A continuous improvement mindset and problem-solving ability
Digital fluency and comfort with data tools and platforms
Ability to work independently and as part of a global virtual team
English Language Proficiency C1 is required
What Success Looks Like
You build trusted, long-term relationships with customers and internal partners
You consistently deliver accurate, timely, and proactive support across the customer journey
You identify and implement improvements that enhance customer satisfaction and operational efficiency
You champion digital tools and automation to simplify processes and reduce manual effort
You contribute to a collaborative, inclusive team culture and support others in achieving shared goals
You demonstrate ownership, resilience, and a continuous improvement mindset in everything you do
Why Join Us?
Be part of a global team delivering real impact
Work in a dynamic, inclusive, and digitally driven environment
Grow your career through continuous learning and leadership opportunities
Ready to power world-class customer experiences?
Apply now and help us shape the future of Customer Operations.
Why Shell Business Operations Kraków?
At SBO Kraków, we offer more than just a job. You'll join a diverse, inclusive, and fast-paced environment where your ideas are heard and valued. We are proud of our role in delivering high-quality finance services that enable Shell to thrive globally.
What we offer:
•Hybrid work model and flexible working hours
•A vibrant and collaborative workplace culture
•Opportunities for learning, development, and career growth
•Exposure to global customer operations and transformation projects
•Competitive salary and benefits package
If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply