Delivery Assurance Analyst with Dutch
As a Delivery Assurance Analyst you will need to liaise with drivers, hauliers, customers and scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders.
Among your responsibilities there will be:
Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan
Manage deviation from plan
Receive urgent order requests and create urgent orders within framework of delivery promise. Provide feedback of changes to planned shipments to schedulers and scheduling admin team
Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed
Initiate surcharges for Left on Board and urgent orders to the customers. Investigate and resolve customer complaints. Ensure documentation and filing is accurate, up to date and accessible
*Continuously rotating shift system to provide 24-hour support ( 3 x 8 hr shifts per 24 hrs)
Experience in logistics would be an asset
Utilize the right processes and tools to plan, monitor and improve scheduling performance against agreed KPIs.
Proactively looks for solutions and drives change and improvements in processes and practices to enhance customer experience.
Excellent stakeholder management
Excellent communication and issue resolution skills
Ability to deal with non-standard situations
Dutch min. B2