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Delivery Assurance Analyst with Dutch

Krakow
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Delivery Assurance Analyst with Dutch

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Reference ID R27238 Updated 26/05/2021 Employment Type null Experience level Early Careers
Country Poland City/State Krakow Work Location Krakow

The Role

As a Delivery Assurance Analyst you will need to liaise with drivers, hauliers, customers and scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders.

Among your responsibilities there will be: 

  • Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan

  • Manage deviation from plan

  • Receive urgent order requests and create urgent orders within framework of delivery promise. Provide feedback of changes to planned shipments to schedulers and scheduling admin team

  • Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed

  • Initiate surcharges for Left on Board and urgent orders to the customers. Investigate and resolve customer complaints. Ensure documentation and filing is accurate, up to date and accessible

    *Continuously rotating shift system to provide 24-hour support ( 3 x 8 hr shifts per 24 hrs)

Requirements

  • Experience in logistics would be an asset

  • Utilize the right processes and tools to plan, monitor and improve scheduling performance against agreed KPIs.

  • Proactively looks for solutions and drives change and improvements in processes and practices to enhance customer experience.

  • Excellent stakeholder management

  • Excellent communication and issue resolution skills

  • Stress resistance

  • Ability to deal with non-standard situations

  • Dutch min. B2

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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