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Logistics Team Lead – German Speaker


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Logistics Team Lead – German Speaker

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Reference ID 140166BR_EN Updated 01/06/2020 Employment Type Full Time Experience level Experienced Professionals
Country Poland City/State Krakow Work Location Krakow

The Role

To lead the local Delivery Assurance team to achieve operational excellence in the day-to-day execution of Order Generation and Fulfillment, Dispatching, and Administration in the most cost-effective manner

• Ensure that daily road transport operations (delivering and administrating) meet all Group standards at lowest possible cost to service level
• Support initiatives of the data integration management and global IT initiatives for the secondary transport process and ensure the right use of software applications
• Drive improvements in customer experience and customer satisfaction by training, sharing expertise and coaching the team
• Drive improvements in dispatching & supportive scheduling area activities by training, sharing expertise and coaching Delivery Assurance team
• Support multiple projects to continuously improve team work, drivers, transport companies performance, influence and improve customer behavior (eg minimize stock-outs, cancelled deliveries, site inaccessibility, incompliant order taking, other rework costs) using benchmarks, KPI monitoring
• Ensure proper staffing through attraction, coaching and development of people, covering aspects like Diversity and Inclusion, Competences, Performance Management and Recognition & Reward, supported by line manager.


Covering Germany/Austria/Switzerland markets with 9 hauliers
Manages a team of 12 FTEs working from Sunday 22:00 till Saturday 16:00. Team lead is expected to work in normal office hours.
Typically, create efficient link and feedback loop between scheduling team, drivers, Customers, depots, supply, scheduling admin, road transport operations.

• Experience in leading people, Motivating, Coaching & Developing others
• Experience in managing dynamic operational environment
• Capacity to rapidly learn new skills and methods /business/function
• Good change management and influencing skills
• Experience working across regions and teams
• Demonstrated presentation, leadership skills
• Strong & proven stakeholder engagement & management skills
• Highly motivated and resilient individual
• Business and commerciality focused: understanding of key business processes and value opportunities within an organization
• Role Model in terms of Continuous Improvement
• Nice to have some project management skills and experience
• Understanding of an E2E supply chain and planning processes and/or systems is highly recommended
German minimum B2
• Polish language is recommended for team management

Shell in Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT, and Individuals with Disabilities.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: Newly-built modern office with its own canteen, relax rooms, bike & car parking space

  • Yearly bonuses and lots of non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sport sections, and many more)

  • Complex medical care and individual life insurance

  • Additional funds for trainings and certifications

  • EuroShell Card

  • Bonus for referring your friend to work

People with disabilities are welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

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