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Junior Delivery Fulfilment Analyst


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Junior Delivery Fulfilment Analyst

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Reference ID R42892 Updated 14/10/2021 Employment Type Full time Experience level Early Careers
Country Poland City/State Krakow Work Location Krakow

The Role

We are interested in attracting people who would like to develop their career in logistics and who share our core working values of honesty, integrity and respect for others. We also want those who can build on our business vision, are prepared to accept accountability and can achieve great results through teamwork, while adapting to a changing business environment.

The successful candidate will become a member of Delivery Fulfilment Team, which plays a big role in Order to Delivery department.

This person will confirm product deliveries to customers and support product reconciliation through the Order to Delivery process using IT tools in a timely and efficient manner.

Principal Accountabilities:

  • To process delivery shipments in GSAP in a timely manner ensuring subsequent process of invoicing can be executed and monitor gains and losses of road transport movements

  • To monitor and investigate error logs and the reasons for deviations in shipments during loading or delivery by liaising with various stakeholders, e.g. scheduling support, hauliers, supply, stock reconciliation and collect operational details to provide the solution

  • Process product loads: Check and resolve loading error logs

  • Process product deliveries: Check and resolve delivery error logs to status delivery confirmed

  • Investigate all inconsistent deliveries to ensure that the right quantity is invoiced to the right customer

  • Process customers’ disputes by amending shipments to the correct product, quantity and customer

  • Support investigation of stock differences at the depot / customer’s Retail sites while co-operating with HC Inventory and Wetstock/RSAA teams

  • and provide necessary shipment amendments in case of need

  • Meet operational KPIs

  • Ensure documentation and filing is accurate, up to date and accessible

  • Ensure compliance with local country regulations,

  • Support simplification and process improvement to achieve maximum automation level

  • Observe and report Hauliers performance in relation to load and delivery data quality

Job Knowledge, Skills & Experience:

  • Good IT affinity

  • Good English language skills (B2) and German language skills (B2 nice to have)

  • Priority setting in a hectic operational environment

  • Strong partnerships skills

  • Maintain resilience under pressure

Special challenges:

  • Investigate and timely resolve all inconsistencies among loaded and delivered quantities

  • Process month end closure under high pressure

  • Manage wide range of Shell internal Stakeholders across functions and geographical regions on a global scale (Scheduling, Delivery Assurance Team, Road Transport, Supply, Retail Billing, Retail Wetstock, Inventory, Invoice Settlement

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Working in Krakow (City)

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  • Downstream Supply Chain, Krakow (City), Lesser Poland, PolandRemove