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Delivery Scheduler with Czech

Krakow
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Delivery Scheduler with Czech

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Reference ID 138772BR_EN Updated 30/04/2020 Employment Type Full Time Experience level Early Careers
Country Poland City/State Krakow Work Location Krakow

The Role

As a Delivery scheduler you will be:

  • Creating schedules for truck deliveries in order to ensure timely and economical product delivery to Retail sites and B2B customers through the Order to delivery process

  • Creating and optimizing an accurate, cost effective and timely delivery plan

  • Ensuring scheduled deliveries are in line with safety and operational procedures and customers

  • Ensuring the truck diary is correctly set up in scheduling system

  • Ensuring Supply and product availability issues are reflected in scheduling system set-up

  • Allocating orders to trucks

  • Liaising with other teams that contribute to the Order to Delivery process,

  • Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan

  • Handling customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate

  • Receiving urgent order requests and create urgent orders within framework of delivery promise

  • Investigating and resolving customer complaints

  • Czech language min. C1

  • Resilience for time pressure

  • Ability to deal with non-standard situations

  • Quick learning skills

  • Multitasking

  • Open minded during taking cost affected decisions

  • Excellent communication and issue resolution skills

  • Ability to apply proper solution under time pressure

  • Good knowledge of Excel

  • Logistics/planning experience will be an asset


    ***Schedulers are shift workers continuously rotating with other team members to provide weekend support (for CZ scope Sun-Friday only day shift)

Shell in Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT, and Individuals with Disabilities.

Thanks to cooperation with Shell you gain:


  • Comfortable working environment: Newly-built modern office with its own canteen, relax rooms, bike & car parking space

  • Yearly bonuses and lots of non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sport sections, and many more)

  • Complex medical care and individual life insurance

  • Additional funds for trainings and certifications

  • EuroShell Card

  • Bonus for referring your friend to work

People with disabilities are welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.
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