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Operations Support Specialist

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Reference ID R154290 Updated 07/10/2024
Downstream Supply Chain
Krakow (City)

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals natural gas, electrical power, and CO2. This particular role will be supporting the Trading and Supply business.

We are interested in attracting people to our business who share our core working values of honesty, integrity, and respect for others. We also want those who can build on our business vision, are prepared to accept accountability, and can achieve great results through teamwork while adapting to a changing business environment. The successful candidate will be part of a team of Operations Support Analysts in Krakow. This support includes tasks critical to the completion of cargo movements such as nomination creation and maintenance, invoicing, cargo document handling, and reporting for both internal and external customers.  The scope of the team changes as business needs change.


  • Work closely with interdependent groups such as Deal Implementation, Operations Scheduling, and Finance, develop relationships with those teams and ensure that processes are working effectively and efficiently.

  • Analyse master data requirements in SAP based on the provided deal details which include creation, adjustment, and deletion of records in the system.

  • Update all necessary reports daily.

  • Maintain Operations manuals and other material on the Operations onboarding website. Routinely examine existing and new procedures.

  • Seek process improvements and efficiency. Participate in assigned LEAN or Continuous Improvement projects, building knowledge and experience of methodology and tools.


  • University degree and/or equivalent work experience.

  • Evidenced ability to cover multiple roles, including roles on other desks and taking on additional projects, and handle a high volume of transactions efficiently and accurately.

  • Ability to deal with competing priorities and be able to maximize value in a fast-paced environment.

  • Very good level of English (B2 min).

  • Knowledge of SAP is required, and proficiency in Microsoft Excel would be an asset.

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply!