Delivery Fulfillment Analyst
What's the role?
You will be processing all bulk fuels truck deliveries (automatic and manual) in a timely, accurate and efficient manner until status is completed and ready for invoicing, including monitoring, analyzing, investigating and clearing any errors captured in the system or connected application (CAPS). In addition, the role also supports the Customer Disputes investigation and makes necessary adjustments if needed.
Job Accountabilities:
Comply with Health, Safety, Security, and Environment (HSSE) policies and guidelines set by the company.
Ensure timely compliance with all Mandatory Training and other Business Requirements.
Collaborate and work with internal and external customers in order to deliver organizational targets.
Support and participate in Continuous Improvement activities that aim to improve HSSE, service-, and cost- effectiveness and efficiency.
Ensure all truck movement transactions are recorded in GSAP without errors, incorporating all amendments and corrections before invoicing.
Monitor, analyze, and investigate all customer disputes/inquiries and process any necessary adjustments using required systems, i.e. SAP-CRM and GSAP.
Investigate all inconsistent transactions to ensure that the right quantity is invoiced to the right customer.
Manage day-to-day business interfaces with business partners in OTC, Finance Operations, Supply, Distribution, Retail and B2B.
Support all focal roles and activities that will be beneficial in meeting day to day targets/deliverables.
Deliver all month-end activity commitments.
Ensure documentation and filing is accurate, up to date and accessible.
What we need from you
Education background: Bachelor's Degree in Mathematics, Engineering or any Business related course.
Work experience: Preferably minimum 1-2 years of work experience in Logistics, Petroleum and Manufacturing Planning industries.
Technical skills: Proficient in Excel and other Microsoft Office tools. Experience with SAP is preferred.
Communication skills: Proficiency in the English language, both oral and written, is required.
Soft skills required: Attention to detail, analytical approach to problems, ability to collaborate and work in a team.
Work hours: Must be willing to work flexible shifts (mid or night). Must be willing to render overtime especially during month-end.
More about Shell
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.
An Innovative Place to Work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.
Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.
An Inclusive & Progressive Place to Work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.
We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
A Rewarding Place to Work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.