Skip to main content

Expatriate Transactions Advisor (Midshift)

Makati City
Close

Search again

Expatriate Transactions Advisor (Midshift)

< Back to search results

Reference ID R26515 Updated 07/04/2021 Employment Type Full time Experience level Early Careers
Country Philippines City/State Makati City Work Location Makati City

The Role

Job Description
Handle global expatriate transactional requests and information queries received from employees, Local HR, HR Business Partners and line managers via web forms, email and telephone.
Principle Accountabilities
• Execute a wide range of global transactional processes for Shell expatriates, such as travel or education claims, payments& deductions or housing and immigration cases.
• Act as first point of HR contact for process and policy queries of expatriates during their assignment
• Liaise with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases.
• Manage cases according to established ways of working, including case logging in EIC/Sales Force, efiling, management of work in progress and keeping customers informed, meeting established KPIs and SLAs, escalating complex issues and working with other parties as required
• Share best practices within the team and drive continues improvement in service delivery through participation in improvement initiatives.
• Adhere to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.
Challenges
• Good policy understanding to deliver process as designed
• Dealing with constant and demanding workload
• Customer focus in a culturally diverse environment
• Dealing with global scope of expat processes
Job Knowledge, Skills, Experience
• Educated to a degree level
• Fluent English (minimum C1)
• Strong attention to detail and accurate execution
• Ability to organize and prioritize workload
• Cultural awareness and to handle conversations with people from different backgrounds
• Previous experience in Shared Services environment is advantageous
• Experience in customer service is advantageous
• Strong IT skills (SAP & Microsoft Office) is advantageous

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Working in Makati City

Take a look at the map to see what's nearby.

Explore location

Sign up for job alerts

Do you want to find out about future opportunities at Shell? Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Human Resources jobs, Makati City, Metro Manila, PhilippinesRemove