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Expatriate Transactions Advisor (Midshift)

Makati City

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Expatriate Transactions Advisor (Midshift)

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Reference ID R26515 Updated 07/04/2021 Employment Type Full time Experience level Early Careers
Country Philippines City/State Makati City Work Location Makati City

The Role

Job Description
Handle global expatriate transactional requests and information queries received from employees, Local HR, HR Business Partners and line managers via web forms, email and telephone.
Principle Accountabilities
• Execute a wide range of global transactional processes for Shell expatriates, such as travel or education claims, payments& deductions or housing and immigration cases.
• Act as first point of HR contact for process and policy queries of expatriates during their assignment
• Liaise with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases.
• Manage cases according to established ways of working, including case logging in EIC/Sales Force, efiling, management of work in progress and keeping customers informed, meeting established KPIs and SLAs, escalating complex issues and working with other parties as required
• Share best practices within the team and drive continues improvement in service delivery through participation in improvement initiatives.
• Adhere to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.
• Good policy understanding to deliver process as designed
• Dealing with constant and demanding workload
• Customer focus in a culturally diverse environment
• Dealing with global scope of expat processes
Job Knowledge, Skills, Experience
• Educated to a degree level
• Fluent English (minimum C1)
• Strong attention to detail and accurate execution
• Ability to organize and prioritize workload
• Cultural awareness and to handle conversations with people from different backgrounds
• Previous experience in Shared Services environment is advantageous
• Experience in customer service is advantageous
• Strong IT skills (SAP & Microsoft Office) is advantageous

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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