Hiring Mandarin Speakers

FINANCE ROLE

What's the role?

We’re looking for team members who can help realize our aspiration to deliver best-in-class travel and expense experience for our Shell employees globally by delivering an effortless and seamless card program for Shell plc.

If you want to take on the challenge of designing and delivering an effortless corporate card program application process, managing projects and initiatives through an exciting journey of scope expansion, process changes and automation whilst sustaining operational excellence, then this is the perfect opportunity for you to cultivate your process management, change management, and stakeholder management skills.

By joining Shell Business Operations Manila, you will get to work with passionate people managers and dynamic teams delivering core day-to-day operations, which will further expand your breadth of experience and build your professional portfolio as a Shell leader.

What you'll be doing

When you join our Travel and Expense Team, you will be part of a newly formed team who will manage the card application process of new corporate card bank partners. In this role, you are encouraged to work with your team to innovate and design a process that minimizes the effort exerted by employees when applying for corporate credit cards but at the same time maintain controls and checks to ensure continued protection of Shell assets. The vision is to consolidate all card application process of different banking partners and establish a global center of excellence for card applications.

• Delivering daily operations brilliantly with discipline and simplicity and driving continuous improvement thru research and data analysis

• Providing a positive support experience to Shell employees assuming the role of a trusted advisor on card program application issues

• Contributing in creating a team environment of learning, experimentation, and support where each member take on a persona of solution finders when confronted with challenges exhibiting positivity and resourcefulness

• Co-creating compelling development plans with your line manager by maximizing in-role development opportunities

In addition, you will also be involved in business change projects and managing business partner relationships within Shell and with external banking partners.

• Executing project tasks efficiently and effectively and proactively surfacing risks to trigger timely mitigations

• Exhibiting a one-team mindset between Shell and banking partners to deliver an effortless experience to the Shell employees

What you bring

You will thrive in this role if you have a growth mindset and a genuine desire in self-development. In this new team, you will be confronted by new problems that may not have known solutions. You are encouraged to work with your team lead to experiment and explore diverse ideas to come up with a fit-for-purpose response to different challenges.

You must also be passionate about our end-customers – our Shell employees and ensure that designed process solutions are customer-centric but at the same time have a good grasp of risk management tools to ensure Shell’s license to operate is protected and preserved.

You have to be:

• Proficient in Mandarin (Read, write and speak)

• Independent, resourceful and creative - we need team members who are proactive in creating solutions to individual and team problems by tapping available resources creatively in a disciplined manner

• Resilient - we need team members who can learn from their mistakes and bounce back stronger quickly and someone who is not afraid to fail safely

• Organized and Curious - we need team members who leverage on process governance materials first before asking questions. When confronted with gaps and changes, they create or update materials to benefit the team especially new joiners. Our team members regularly learn new skills and tools and generously share it again to benefit the team 

CONRACTING & PROCUMENT ROLE

What's the role?
The CP/SC Analyst – Data Operations position will be accountable for the E2E operational data set-up, supplier qualification, and continuous improvement opportunities for a particular business. This position will interface with multiple stakeholders across CP Operations, Supply Chain (SC) or CP-in-Business and across the e2e natural partners outside SC/CP e.g. IT, Accounts Payable etc.

He/she must ensure the Data operating model delivers business value in the new macro context. This would require working with the respective Data stakeholders within and outside CP/SC to develop and operate accurate and reliable CP/SC data, enabling businesses to improve its financial performance, safeguard license to operate and achieve CP/SC goals (eg availability, cost etc). Data must be reliable, enable digitalisation, and is trusted. This allows Shell to maximise bottom line impact from operational spend and in parallel liberating time for asset-based Business and CP/SC colleagues.

What you'll be doing

• Partner with frontline CP, Suppliers, functional teams and other CP Data Operational teams to ensure business requirements are met within target timelines

• Ensure Data Quality (Right First time, Data is Trusted) in place

• Ensure operationalisation of data designs that can eliminate waste, transform towards right-first time and strong data quality. Ensure disciplined daily execution of operational data processes across e2e CP to enable improvement and optimisation of supply chains and thus contributing to RDS targets for improved cost and delivery

• Supports root cause analysis, exceptions reporting and engages in operational reviews meeting with CP Leads to jointly prioritise, resolve and perform better as an E2E unit together with CP Leads

• Ensures that Controls are consistently maintained and risks are mitigated

• Identify areas for improvement, including root cause analysis, exceptions identification and ideas for improvement and play active leadership role in improvement projects

Dimensions:

• Day Shift

• Flexible working time required depending on the location of stakeholders

Special Challenges (Complexity):

• Has capacity and curiosity to understand business requirements, how the ‘business works’, what data means to supply chains and actionable outcomes to enable step change towards “Data as an Asset” for whole of SC/CP.

• Diverse virtual stakeholders across CP/SC leadership teams, FOD - AP, IT, TAO etc.

• Strong curiosity and capacity to understand Data and Data processes within the CP/SC and business context will be required

• May work in different shifts to cater to the different time zones of the stakeholders

What you bring

• Excellent analytical, interpersonal and communication skills, and able to interact and influence others

• Ability to multi-task, prioritise and ensure delivery of priorities, work without close supervision, work through others to deliver result

• Ability to deal effectively with complexity and detail, and to collaborate and work well in a team

• Self-starter and ability to manage diverse cultural/ethnic sensitivities

• Strong results and achievement orientation, moving with speed in a fast-paced macro business environment

• Demonstrated curiosity on being business-backward, customer/user centricity, or CP/SC may be an advantage

• Ability to read, write and speak in Mandarin

• Experience across Data and familiarity with CP preferred ​