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HR Advisor (Night Shift)

Makati City

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HR Advisor (Night Shift)

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Reference ID R63019 Updated 20/09/2022 Employment Type null Experience level Early Careers
Country Philippines Work Location (City) Makati City

The Role


  • Support line managers on simple to medium complexity HR matters (e.g. policy related queries)

  • Provide end-to-end HR Advice to Line Managers

  • Liaise with HR experts to get input on complex cases

  • Provide coaching & feedback to line managers


  • Responsible for delivering HR advice to employees and line managers; supporting managers with HR-related cases.

  • Provide seamless end-to-end resolution of HR queries to line managers and employees. Queries may include, but not limited to: Exit/ Redundancy management; Policy guidance; Absence management; Leave, Retirement, Benefits advice

  • Support Line Managers with Organizational Management, related to organizational changes and resourcing.

  • Support Line Managers with local and global policy queries.

  • Apply policies to specific business situations, including determining exceptions.

  • Support with the execution of global/local change initiatives.

  • Upon request, provide insight to line managers through analysis of data from Workday and other HR Systems.

  • Responsible for delivering great employee experience through pro-actively addressing employee and line manager needs.

  • Provide coaching and feedback to line managers, equipping to line managers to deal with HR related matters in a correct and compliant way.

  • Supports the execution and timely delivery of critical business change initiatives. This includes, but not limited to: Country-specific organization redesign implementation; business/function ramp-up or demobilization events, requiring cross-HR co-ordination e.g. Talent, Integrated Resourcing and International Mobility.


  • Executes processes requiring decision making and interpretation of policy, within defined boundaries. Nature of work involves good overview and knowledge of end to end HR policies, processes & systems. Acts as Process Focal Point / Subject Matter Expert for larger / more complex process - understands the specifics/mechanics as well as intent behind it to action work.

  • Works within a variety of well-defined procedures and practices and is supervised on progress and results; informs management about analysis outcomes. Handles exception mgmt. via decision trees & precedent – knows when to escalate. Supports onboarding and upskilling of new team members. Makes decisions on standard situations.

  • Triggers Workday business processes on behalf of LM.

Skills & Requirements


  • Diagnostic and investigation skills

  • Advocacy and inquiry - able to ask quality questions

  • Problem solving and decision-making skills

  • The ability to coach and offer advice/alternatives, as opposed to just providing answers.

  • Skills in having effective contracting conversations with the ability to manage expectations

  • Partnering skills, and business understanding

  • HR Information & Analysis skills


  • Curiosity

  • Employee Centric and Service Excellence mindset

  • Ownership; end to end accountability for resolution

  • Empathy

  • Assertiveness and courage to challenge


  • Good understanding of HR Model, and where to find specialist knowledge

  • Knowledge of local and global policies, and the associated processes

  • An understanding of policy intent with knowledge of when exceptions should be applicable

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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