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HR Specialist LATAM (Spanish Speaker)

Makati City
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HR Specialist LATAM (Spanish Speaker)

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Reference ID R44953 Updated 14/10/2021 Employment Type Full time Experience level Early Careers
Country Philippines City/State Makati City Work Location Makati City

The Role

  • Definition: An HR Specialist has expertise in a specific area with a focus set of responsibilities (Country Ops). As an expert in the Country Ops area, HR Specialist is required to exhibit strong work ethic and keen attention to detail.
  • Purpose: As HR Country Operations Specialist, you will be supporting Team Lead and Advisors on the front line of creating exceptional HR experiences.
  • What is the Role? Guidance and training to advisors as well as execution of a variety of Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Workday and Shell People, as well as documentation, including on-going support to employees. Role also involves representation as Focal Point in activities related to Payroll, Cross-teams and Functional groups
  • Accountabilities & Support:

  • Proactively ensure positive experiences in case execution from advisors, not only influencing but also as a role model to established ways of working, including:
    • Using Salesforce tool to log queries and updates, create tickets and ensure closure of tickets,
    • WIP management, keeping customers updated on the status of open cases,
    • Taking ownership of end-to-end processes,
    • Handing-off cases to other teams in HR Operations as required,
    • Dealing with third party service providers,
    • Meeting established KPI’s
  • Timely escalation of complex queries to TL’s and policy teams.
  • Contribute and deliver support on Country Ops processes to Advisors
  • Constant review and update of procedures and guidelines (includes Work instructions, Materials, etc)
  • Representing the team on various forums and effectively presenting team's perspective.
  • Lead / Participate in local and global projects.
  • Liaising with HR Partners and Line Managers, as required in order to resolve cases.
  • Building partnerships with HR Partners (HRitC, HRitB, GOS and other HR Operations teams) by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing.
  • Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
  • Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.
  • Acting as a role model in applying work principles and processes, as well as when dealing with clients.
  • Assisting less experienced colleagues with their complex daily operational issues.
  • Knowledge sharing and organizing/delivering trainings for the team when needed. Leading trainings for New Joiners.
  • Providing constructive feedback (together with TL) to team members about their performance including noted areas of competence and development.
  • Acting as back-up / stand-in for Team Lead during absences (Requested by TL).
  • Analyze and apply logical and investigative ability on process and systems related issues
  • Coaching and training support to advisors
  • Reporting Line: TL for BR Ops or TL for SPARVE
  • Must haves:
    • Exposure to an administration and /or services-oriented position is preferable.
    • Experience in service excellence.
    • Strong knowledge of Shell People and Workday.
    • Working knowledge of benefits, policies, HR Operations delivery models, etc.
    • Stakeholder management skills.
    • Fluent in oral and written English.
    • Experience in change management.
    • Ability to work as a team.
    • Ability to work on complex cases with minimal supervision.
  • Behaviours:
    • Employee Centric and Service Excellence mindset
    • Ownership; end to end accountability for resolution
    • Driving CARE within the organization
    • Drive for performance and innovation
    • Learner Mindset
  • Knowledge:
    • Excellent understanding of HR Model, where HR Operations fits in and how the various parts of the model interact.
    • Knowledge of local and global policies, and the associated processes
    • An understanding of policy intent with knowledge of when exceptions should be applicable

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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