KYC Analyst (Mandarin)

Where you fit

Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore – whether that means building up new areas of expertise or taking in a different direction.

Trading and Supply (T&S) has a heavy focus on compliance and KYC/financial crime remains a top focus area coming year. Know-Your-Customer (KYC) / Counterparty Onboarding (COF), as well as projects and reviews of existing counterparts are led by the Compliance department/Financial Crime Team in partnership with T&S Products. The Products business is intimately integrated into these projects, since they have a large impact on Products ability to trade with counterparts and meet business objectives. KYC / Counterparty onboarding and management is a key focus for T&S and the Products business in the coming year(s) where more projects, process improvement opportunities and simplifications are expected. Acting as Financial Crime, Trade Controls and Sanctions Subject Matter Experts (SMEs) on behalf of the Products business. This role will support the business on managing the above, reporting into the Regional Counterparty Onboarding LEAD (COF).

What’s the role?

Know-Your-Customer (KYC) Analyst / Counterparty Onboarding Focal (COF) will be accountable for the following:

• Interface directly to the counterparty in various channels, voice, email. Manage the onboarding and maintenance process. Excellent customer service and interface skills
• Strong understanding of counterparty documentation and what creates financial crime risk profile. Awareness of how E2E process works to business, set expectations on timescales. Ability to clearly explain what docs are required and provide clear and thorough business rationale
• Completing risk assessments of new counterparties in line with counterparty due diligence policies and procedures.
• Develop an understanding of the Trading & Supply compliance systems and controls including a working knowledge of the Financial Crime policy and procedures.
• Risk assessments to include analysis of findings, identification of any red flags and mitigation.
• Prepare documentation to support discussion with Senior Management on counterparties with significant financial crime risks and/or High-Risk PEP relationships.
• Attention to detail, professionalism in communication and precise organization around follow-up on issues and delayed requests
• Ability to research using disparate and moderately functioning internal systems, various excel tracers and unstructured data.
• Assess request type, enter requests in MDN and ensure that the supporting documents are provided as required. Understanding of GDRP and managing sensitive information.
• Request all end to end documentation including required Financial Crime documentation (as per document collection matrix), Credit and where necessary conduct Counterparty outreach (data privacy requirements deep knowledge)
• Dimensions:
• Direct counterparty interface, primary representative of Shell to new and existing counterparties. Requirement to engage with counterparties verbally, strong written and empathetic tone
• Analyse documentation, assess the risks of new counterparties and complete a risk assessment and recommendation to start business with Shell Trading and Supply.
• Complete reviews at different levels of due diligence depending on the risk profile – Basic, simplified, counterparty and enhanced.
• Much of the role and team changes over time, willingness to learn new things, actively and positively participate in the change processes

What we need from you?

• Hands-on mentality, self-starter, practical problem-solving approach, generate own ideas to smoothen the process
• Knowledge of company incorporation, ownership structure. Knowledge of local incorporation laws and documentation is preferred. Understanding company ownership, financial crime risk, mitigations.
• Strong stakeholder management: able to work with Products Traders, the Compliance Office as well as KYC-team/ their project organization
• Communication and reporting, well developed skills: clear and frequent reporting back to the business.
• Ability to train traders on risk mitigators and prepare cases for VP and EVP as required through the onboarding process
• Moderate Excel skills, including pivots, if statements – all required in spreadsheet manipulation and understanding swift maneuvering excel – multiple data sets of 10,000 – largely based on counterparty name
• Advice + implementation: advice on improvements, including ideas to make the Products business ready for the future, i.e. implement a sustainable way of working
• Attention to detail in a face paced, regulatory and stressful environment. Most cases are time sensitive, ability to manage the pressures
• Experience in Shell or other global organization and has KYC/financial crime knowledge/experience
• Because the role includes document translation from all local regions that T&S products does business, language skills at business legal translation level is a requirement,
• Languages: Mandarin and/or Malay are required.

Company Description

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.

An Innovative Place to Work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An Inclusive & Progressive Place to Work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

· We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.

· We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

· We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

A Rewarding Place to Work

· Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

· We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.