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Operations Support Advisor

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Reference ID R176014 Updated 04/28/2025
Trading jobs
Philippines
Makati City
N/A

What's the role

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals natural gas, electrical power and CO2. Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Japan, Barbados, Dubai and Russia, with many other downstream entities situated across the globe. This role will be supporting the Trading and Supply business in the USA, working closely with the business stakeholders in that location.

This position is in Operations Support Team (OST) Products Manila and is part of Commercial Operations Products AM. Specifically, the successful candidate will be part of the OST-Non Oil Commodity Invoicing Team. The team provides mid- to back-office operational support primarily to Trading and Supply Operations Products AM. The team is part of the Commercial Operations Products team within Trading and Supply Operations. Collectively, the team handles transactional activity on behalf of Commercial Operations such as movement actualization, periodic reconciliation tasks, invoice processing, the creation and maintenance of essential system Master Reference Data, and internal reporting.  Customers include companies within the Shell Trading network and its Supply company affiliates.  The work is carried out using a wide range of Trading and Scheduling IT Systems such as Endur, GSAP and RADAR. 

The team operates under US CST hours and US calendar.

What you'll be doing

This role includes tasks critical to the completion of cargo movements such as the actualization of non-oil commodity invoices and the processing of quantity-related invoice disputes. The scope of the team changes as business needs change.

  • Ensure the Trading and Supply Profit and Loss position is reflected in an accurate, up to date way by the timely and accurate processing of vendor invoices.

  • Verify and process the following vendor invoice types for payment: Pipeline Usage Tariffs | Pipeline Gain / Loss fees | Pipeline Loss Adjustment fees | Freight | Storage | Inspection | Broker

  • Proactively identify and resolve discrepancies between invoices and system records caused by: Invoice errors | Missing and incorrectly recorded deals and nominations | Incorrect system calculations (tariffs) | System interface failures | Regrades

  • Proactively investigate and resolve incoming invoice disputes and queries

  • Work closely with interdependent groups such as Trading, Operations and Finance.  Develop relationships with those teams and ensure that processes are working effectively and efficiently

  • Generate key data reports for internal customers

  • Collaborate with team members and stakeholders to share learnings and best practices

  • Collate KPI data to demonstrate team contribution to leading business indicators such as working capital

  • File transaction records in line with Group Records Management policies

  • Maintain Operations manuals and other material in the Operations on-boarding website, together with desk leads.

  • Participate in assigned LEAN or Continuous Improvement projects, building knowledge and experience of methodology and tools

  • Routinely examine existing and new procedures.  Seek process improvements and efficiency.  Support ad-hoc projects assigned by Team Leader

  • Maintain “first time right” mentality and behaviors.

  • Assistance with audits when required.

What you bring

  • Education:Degree in Engineering or Accounting.

  • Experience:Up to 3 years of relevant experience.

  • Skills:

    • Strong stakeholder management, with experience handling multiple stakeholders.

    • Basic digitalization skills, including proficiency in macros and Excel.

    • Experience with SAP (nice-to-have).

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

  • Progress as a person as we work on the energy transition together.

  • Continuously grow the transferable skills you need to get ahead.

  • Work at the forefront of technology, trends, and practices.

  • Collaborate with experienced colleagues with unique expertise.

  • Achieve your balance in a values-led culture that encourages you to be the best version of yourself.

  • Benefit from flexible working hours, and the possibility of remote/mobile working.

  • Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.

  • Take advantage of paid parental leave, including for non-birthing parents.

  • Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

  • Grow as you progress through diverse career opportunities in national and

  • international teams.

  • Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.

Shell Business Operations Manila

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.