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Recruitment Advisor – Mandarin Speaker

Makati City
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Recruitment Advisor – Mandarin Speaker

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Reference ID R6529 Updated 08/04/2021 Employment Type Full time Experience level Early Careers
Country Philippines City/State Makati City Work Location Makati City

The Role

Job Purpose:
The Recruitment Advisor – Hire and Onboard role is intended to:
• Be accountable for providing support and assistance to candidates from the offer to on-seat stage to ensure a positive candidate experience for APAC countries and specifically for China, Hongkong and Macau where Mandarin language is required.
• Be responsible for liaising with all relevant stakeholders such as Hiring Managers, HR Advisors, and other supporting teams to ensure the timeliness and a high-quality recruitment journey for the candidates.
• Be responsible for employment documentation for candidates and assure high-quality data management in accordance to country policies and operational procedures.
• Execute complex local HR processes in line with existing policies and operational procedures.


Principal Accountabilities:
Primary accountabilities include but are not limited to:
• End to end ownership for timely delivery of offer to on-seat activities for new hires whereby providing positive candidate experience.
• Execution of relevant HR procedures (i.e. providing employment documentation, employment checks, guidance to candidate, liaising with relevant in- and external stakeholders) within agreed SLAs and qualitative and quantitative KPIs.
• Pro-active, regular contact with the candidate to address any issues or questions that they might have to ensure a positive recruitment journey.
• Provide clear advice and guidance on local policy, pensions and benefits, ensuring compliance with legislation and fiscal/social-security regulations.
• Liaise with relevant stakeholders (Recruitment, HR Business Partners, HR in the Country, Hiring Managers, IT and third- party providers) and escalate timely (to e.g. policy experts) as required in order to resolve cases.
• Proactively monitor and efficiently follow up on outstanding actions overseeing the whole recruitment process.
• Strive for continuous improvement in service delivery, lead/participate in improvement initiatives and global and local projects. Ensuring the info in Knowledge Management is up to date.
• Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.


Dimensions
• APAC Region
• Reports to Regional Recruitment Operations Team Lead and Operations Manager
• Key stakeholders include, Candidates, Hiring Managers, Recruiters, HR Business Partners, Payroll and Policy, Third Party Providers e.g. First Advantage, FESCO
Skills & Requirements
• Fluent in business Mandarin language both verbal and written and able to communicate with candidates and stakeholders at all levels of the organization.
• Tertiary qualification – preferably in HR or Business Administration.
• Preferably, with HR/Recruitment Experience
• Experience in working with confidential and sensitive information (e.g. employment documentation) and maintaining integrity of data with high level of accuracy and attention to detail.
• Proficiency in Workday, Microsoft Office, and Shell People is an advantage.
• High level of personal accountability to manage and resolve issues raised by candidates, recruitment, hiring managers, local HR in a quick and effective way.
• Problem solving attitude with a pragmatic approach – know who to contact when and be able to take the decision to deviate from the standard if required.
• Able to actively participate in planning/prioritization of own work.


Additional Information
Work Location(s): Manila
Work Schedule / Shift: Morning shift 9:00am-6:00pm Manila time

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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