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Support Engineer - APRO

Makati City

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Support Engineer - APRO

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Reference ID R108205 Updated 02/06/2023 Employment Type Full time Experience level Experienced Professionals
Country Philippines Work Location (City) Makati City

The Role

We are one of the world’s leading companies, providing energy to sustain people’s lives for over 125 years. Our business has been built on a foundation of innovative technology and skilled employees.

Our Information Technology specialists help build and implement IT solutions for a range of business functions; and are fundamental to the success of Shell.

Information Technology jobs at Shell place you at the forefront of IT innovation.

Our versatile team of technicians provides critical support for cutting-edge IT solutions that drive growth, streamline performance and promote efficiency.

You will need commercial acumen, proven technology skills and the ability to spot and implement solutions to practical problems. In return you will be offered technical, commercial and leadership training as well as overall career development support. Working on pioneering technology initiatives, you will be challenged with daily with tasks that go beyond basic IT functions.

We are looking for dynamic, high-potential individuals to join our HRIT DevOps Team. In this role, you will work in a virtual team of a global HRIT DevOps organization, responsible for providing HR System Support to all Shell employees, external candidates, and extended enterprise, on implemented HR SaaS solutions.

In this role, you will primarily be supporting AssignmentPro, which supports Shell’s deployment of expatriates to various geographies. You will be working very closely with our International Mobility Team.

You will be deeply involved in end-to-end system features implementation, from design, configuration, testing and defects resolution to post deployment maintenance and troubleshooting. You will be required to understand both the technical and business side of Human Resources processes, with a view to deliver greater business impact and excellent employee experience.

As a member of the HRIT DevOps Team, you are expected to:

  • Actively contribute to value delivery through “One Team – One Goal”, “Self-Organizing” and “Continuous Improvement” agile principles. We operate with strong emphasis on teamwork and close collaboration across all roles and functions

  • Work closely with our employees and HR business partners to develop a solid understanding of user needs

  • You will have the opportunity to work with our 3rd party vendors, including leading IT companies – Equus, Workday, Accenture, IBM, Wipro, etc. to identify and manage impact

  • Troubleshoot issues in AssignmentPro landscape & integrations to multiple systems – deploying fixes and/or working with other systems support teams to identify/deploy fix

  • Enabling integrity of the end-to-end landscape, data flows and integrations with connected systems through monitoring and diligence during change/deployment lifecycle.

  • Stay up to date with AssignmentPro Product development and Community, utilizing best practices and technical documentation available

  • Establish solid experience in business value delivery through Agile Methodology

  • Engage on daily basis with colleagues from HRIT DevOps Team (Product Owner, Scrum Master, DevOps Analysts, DevOps Engineers, security, Information Risk Management (IRM) & other IT and HR areas specialists) and actively participate in scrum ceremonies

  • Support product backlog refinement, sprint planning and delivery of committed work, by providing technical suggestions, estimating required effort, identifying risks and dependencies, and surfacing impediments.

  • Virtual working in a global environment with culturally diverse teams and across many organizational boundaries (HR and IT)

  • Part of the matrix organization – working directly within HRIT DevOps Team whilst remaining connected to relevant IT Community

  • Bachelor's Degree or equivalent work experience

  • Strong and proven problem solving, troubleshooting and analytical skills

  • Ability to work in a team oriented, collaborative environment, fast paced and handle planned and unplanned responsibilities

  • Influencing and showcasing stakeholder management skills

  • Working with both in-country and remote teams

  • Being competent in the English language (both written and verbal)

  • Experience in AssignmentPro, HR Functions, and other ERP Systems is advantageous

  • Experience in International Mobility is preferred.

This position requires a strong self-starter who can proactively engage with team members in the virtual DevOps teams, Digital HR, HR Operations and other parts of HR and IT organizations.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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  • Information Technology (IT), Makati City, Metro Manila, PhilippinesRemove