T-Crew EDI Specialist
Typically:
Works within boundaries of departmental policies, procedures and specific objectives and agreements and has some autonomy in adjusting policies and plans independently.
Provides operational input from own area for departmental strategy and objectives, translates departmental strategy and objectives to operational plan for own functional area and is accountable for realization.
Contacts and co-operates with stakeholders within the same business unit and with customers and internal partners on a tactical level. Good understanding of interfaces with other disciplines and parties is needed.
Identifies areas of improvement to deliver business value when applying the existing methodology and suggests changes.
T-Crew EDI Specialist -is a critical member of CO Transformation Crew, responsible for leading the organization’s transformation agenda in collaboration with business partners and Global EDI/API teams & vendors to identify and deliver key business critical touchless integration initiatives and solutions to deliver Best In Market Customer Experience and maximize business value.
The focus of this role is primarily to support Project Implementation Team and lead Stakeholder engagement and communications, securing necessary sign-off and support where necessary. This includes managing multiple EDI and API implementation projects while leading and delivering specific EDI/API project/s assigned to him/her. The seniority of role depends on complexity of tasks and business supported.
This role may focus on some or all the accountabilities below, depending on the respective business size and complexity. More specifically, your will:
Work with the EDI/RPA Lead, agile scrum teams, Global and regional business stakeholders to Identify and deliver key Touchless Integration solutions; focusing, but not limited to, on EDI and API implementation, in collaboration with Global EDI and API Product Owners, Shell IT BA, Shell API development team, EDI & API vendors (e.g. OpenText, BizTalk), End to End & CI Lead communities, Global Process Experts, CXE, Operations, Sales and LSC.
Project manages multiple EDI and API implementations for Customer Operations Americas, ensuring that project timelines are clearly defined, project teams are engaged and aware of their respective accountabilities, provides necessary support and escalations to appropriate levels as needed.
Support the TCrew EDI & API Team, Shell IT BA, Shell API Development Team and 3rd Party vendors in deployment, planning, change & engage of key initiatives.
Serve as a focal point for managing change and change management activities within the region.
Communications focal point, responsible for forming a communications team of individuals responsible for planning events calendar to manage change; responsible for broadcasting key “Success”, “Changes”, “Upcoming events” within the respective region.
Co- manage Implementation of New Customer EDI/API Onboarding, Change Requests, new/changes to System/ ERP/ Tools and Improvement Projects, in collaboration with End to End Leads, CI Leads, Sales, Scrum Master & Scrum Specialists.
Key Capabilities Required for the role:
Strong capabilities in Project Management, Stakeholder Engagement, and Change & Engage.
A proven track record on project delivery including agile project as well as experience with digitizing our backbone.
Strong familiarity with Touchless Integration, in particular EDI and/or API technology and its deployment Lifecycle.
A proven track record of Change and Engage during deployment and changes
Lean Practitioner or CIBC certification desirable, able to apply Continuous Improvement behaviors to lead improvement initiatives end to end
Ability to develop insights from data, develop creative solutions and drive change from a customer and digital perspective
Strong stakeholder management skills, able to build and maintain effective relationships across several levels, including team members, business partners and leadership teams
An understanding of customer needs and how to address through a best in market customer experience
An understanding of E2E Customer Fulfillment process, business value chain & process
Strong GSAP systems knowledge & experiences
NIGHT SHIFT SCHEDULE: 8PM-5AM
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