Voyage Claims Advisor - Night Shift

What’s the role

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals, natural gas, electrical power, and CO2. Trading offices are in the US, Canada, UK, Singapore, The Netherlands, Japan, Bahamas, and Dubai, with many other downstream entities situated across the globe.

We are interested in attracting people who share our core working values of honesty, integrity, and respect for others. We also want those who can build on our business vision, are prepared to accept accountability, and can achieve great results through teamwork while adapting to a changing business environment.

The successful candidate will be part of a team of Demurrage and Post Deal Expense claim professionals in Manila. The team will provide Demurrage and Post deal claim analysis, defense, pursuit, advise and settlement on behalf of companies within the North American business, such as STUSCO, SOPUS and Shell Trading Canada

What you’ll be doing

• Claims Management: Maintain and prioritize a portfolio of claims daily, ensuring timely and accurate processing.
• Claims Preparation & Negotiation: Proactively calculate, prepare, and negotiate claims to minimize exposure to Shell entities. Submit recovery claims before time bar deadlines. Investigate voyage events and compare them against contractual terms.
• Payment Processing: Ensure timely payment of approved claims, adhering to internal approval and settlement procedures.
• Stakeholder Collaboration: Work closely with the trading desk to align on objectives, share exposure insights, and support decision-making.
• System Accuracy: Ensure all claim-related activities are accurately reflected in financial and trading systems, including P&L impact.
• Portfolio Oversight: Support the line manager with portfolio insights, system clean-ups, and data integrity initiatives.
• Continuous Improvement: Apply root cause analysis to recommend operational and contractual improvements that reduce claim exposure.
• Escalation & Compliance: Follow escalation protocols and ensure compliance with sanctions, data confidentiality, and counterpart changes.
• Process Enhancement: Contribute to process improvements with a continuous improvement mindset.
• Audit & Safety: Uphold safety standards, compliance, and audit readiness.
• Project Support: Participate in internal projects and training initiatives as needed.

What you bring

• Bachelor’s degree or equivalent professional experience 
• Proven ability to manage exceptions — experience in effectively handling situations that deviate from established processes.
• Process improvement expertise — demonstrated success in identifying opportunities to streamline workflows and reduce risk exposure.
• Commercial awareness — ability to make decisions and take actions that support the strategic goals of business partners.
• Independent working style — capable of operating autonomously while seeking guidance when necessary.
• Strong interpersonal skills — evidence of building and maintaining productive relationships across teams and stakeholders.
• Experience in Maritime, Legal, Sales, or Claims is considered an asset.
• Proficiency with systems such as Endur, RADAR, eCAP, Salesforce, and SAP.
• Proven commercial experience, with a strong understanding of business operations.
• Knowledge of shipping, trading, and supply chain processes.
• Demonstrates personal integrity and transparency in all interactions.
• Shows curiosity and a willingness to learn, while expressing views with humility and respect.
• Embraces change and adapt effectively to evolving circumstances.
• Maintains awareness of how personal behavior influences Shell’s reputation.
• Builds strong, trust-based relationships with stakeholders.
• Actively listens to understand customer needs and diverse perspectives.
• Prioritizes team success, supporting colleagues to achieve shared goals.
• Understands Shell’s business model and contributes to value creation.