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Analyst - GSR Operations


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Analyst - GSR Operations

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Reference ID 144535BR_EN Updated 08/08/2020 Employment Type Full Time Experience level Early Careers
Country Philippines City/State Manila Work Location Manila

The Role


The purpose of this position is for the incumbent to play a key role in GSR Manila’s change journey in continuing the process’ transformation to a trail blazer for how Finance and the Business work together to deliver end to end value.

The GSR Analyst will have the opportunity to impact any one of the following teams:

  • Pre Billing / Billing
  • Account Management
  • Pay

The analyst is expected to deliver excellent performance on related Key Performance Indicators (KPIs): Ageing Unbilled, Billing Accuracy, Overdue Invoice Positions, Query Management, and On-time Payments. Analysts are expected as well to be change agents of GSR Roadmap projects, and to continuously work in embedding GSR strategies into day to day tasks.

The role also offers the incumbent an opportunity to develop leadership skills on influencing, collaborating, working to outcome and sound application of analytical and reporting skills with a diverse set of globally positioned stakeholders.


Account Management

Own Query Resolution activities and manage accounts receivable positions, such as:
  • Owning queries on invoices logged in the Resolve tool, and coordinating with SP, FO, and OU counterparts to expedite resolution
  • Performing root cause analysis on disputes to prevent recurrences and contribute to continuous improvement on First Time Right (FTR) invoicing metrics
  • Managing overdues by following up with Pay and OU approver counterparts. Where recurring blockers to timely recoveries are seen, proactively collaborate with relevant stakeholders to improve end to end ways of working
  • Managing cash application and allocation processes to ensure timely update of open invoice positions in order to help focus follow up and escalation efforts where these are required
  • Performing quarterly reconciliation on revenue and cost accrual balances between SPs and OUs, and resolving material imbalances in a timely manner


Perform Pay and Query Logging activities such as:
  • Parking invoices upon receipt. Ensures all invoices are entered into the AP ledgers daily and reconciles all AP ledgers daily (including intercompany balances).
  • Review all invoices for accuracy and validity, appropriate documentation and approval prior to payment.
  • Adaptability and quick understanding of Operating Units specific billing and invoice processing requirements such as Withholding Tax and Country legal and fiscal requirements.
  • Chasing for coding and approval of invoices prior posting, with timely escalations where necessary to ensure that compliance to Pay Now or Query (PNOQ) targets is met
  • Work closely with GSR Bill Team, onshore business or GSR Account Management team to ensure invoices between counterparties are received and processed timely
  • Executing parked and blocked controls to ensure proper management of open, unpaid items
  • For products, executing Goods Receipt (GR) / Invoice Receipt (IR) controls and coordinating with action parties in order to resolve imbalances
  • Resolving iDoc errors where encountered
  • Logging of queries where disputes from the business are received
  • Ensures payment runs are managed, identifying all payments required to be paid and uploads into the relevant bank account.
  • Update relevant Master Data and work with MRD/FO Data team for any required changes (for example vendor extension and bank details update)
  • Ensuring, updating upfront agreements through the Engagement Confirmation Tool (ECT) particularly the details in the receiving units of the services rendered i.e. Vendor no., recipient coding, budget holders
  • Ensure Intra Group accounting activities for monthly reconciliations and quarterly reporting are performed within closing timeline.

  • 2 years of working experience in related accounting processes and familiarity with SAP are preferred
  • Strong interpersonal and communication skills
  • Effective time management and organizational skills and able to independently set priorities
  • Able to adapt to new or changing circumstances and ambiguous or pressured situations
  • Excellent in root cause analysis

Start Something Remarkable

Shell Business Operations (SBO) Manila is focused on driving excellent corporate performance in Finance, Human Resource, Customer Service, Order-to-Delivery, and Contracting and Procurement. We enable Shell to operate in a global-competitive and ever-changing business environment.

A career in Shell will offer you remarkable opportunities for growth, true experience across different business areas and the tools you need to discover and develop your skills within the energy industry.

We’re looking for qualified individuals with the drive to create significant business impact, as well as to collaborate with a team of professionals with diverse backgrounds. If you are a great team player, possess superior communication skills and problem solving abilities, join us and see the impact that you can make across our global business.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

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