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CI Coach


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CI Coach

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Reference ID 137745BR_EN Updated 07/06/2020 Employment Type Full Time Experience level Experienced Professionals
Country Philippines City/State Manila Work Location Manila

The Role

PRIMARY RESPONSIBILITY: The Retail CI Manager is expected to craft and deploy the CI strategy, culture, and mindset, in Retail. Processes should be stremlined, efficient, and should be practical and workable for Shell headoffice, Shell Retail Sites, Retailers, and Customers. Aside from this, he is also expected to deliver at least $8M in benefits annually whether through increase in income, or reduction in costs through the various Retail PnL items.
1. Train, coach, and support CI practitioners and teams in CI Ways of Working, and in the application of CI in how we improve the way we operate.
2. Lead the bigger end to end CI projects of Retail.
3. Create and Maintain the Retail Process Library. Periodically check on process performance, and address any gaps identified from these audits.
4. Ensure that critical processes that affect key startegic delivery levers of Retail are fully mapped, periodically measured and reviewed, improved, and are discussed in teams and leadership meetings.
5. Deliver any regional requirements on value delivery.
6. Use Data analysis to see relationships which may improve Revenue or cost benefits delivery. Find data patterns which will help sites and sales teams in understanding customer behavior, and the effect of operations excellence.
7. Come up with a CI Project Pipeline to ensure all functions are actively delivering improvements, and spotting opportunities to make how we work more efficient and effective.
Dimensions :
Value Delivery with direct PnL impact of at least $8M annually.
Works primarily with Retail staff, but will also workw ith all COBs and functions that interact with Retail in its end to end processes.

Retail organization is very lean and fast paced. Workload will always be an issue. Getting commitment to finish projects on time, and to regularly attend coaching sessions might be a bit difficult. With the lack of a CI Coach for the past 2 years, CI skills, knowledge, and practitioner pipeline is already weak. There is a need to rebuild the CI skills baseline again for Retail.

Skills & Requirements :
Familiarity with Retail Site Operations, Retail Profit and Loss Computations, and the Processes that run Retail are a must, but can be developed in-role.
Skills and Competencies:
  • Program and Project Management
  • Training and Facilitation
  • Change Management and Communication
  • Business Acumen
  • Process and Data Management
  • Problem Solving Skills
  • Numeracy
  • Data and Process Analysis
  • CI Project Coaching
  • CI Program Deployment
  • Language: Must be able to speak English AND Filipino fluently.
  • CI Specific Skills: Black Belt Certified

Start Something Remarkable

Shell Business Operations (SBO) Manila is focused on driving excellent corporate performance in Finance, Human Resource, Customer Service, Order-to-Delivery, and Contracting and Procurement. We enable Shell to operate in a global-competitive and ever-changing business environment.

A career in Shell will offer you remarkable opportunities for growth, true experience across different business areas and the tools you need to discover and develop your skills within the energy industry.

We’re looking for qualified individuals with the drive to create significant business impact, as well as to collaborate with a team of professionals with diverse backgrounds. If you are a great team player, possess superior communication skills and problem solving abilities, join us and see the impact that you can make across our global business.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

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  • Commercial and Retail, Manila, National Capital Region, PhilippinesRemove