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Country Manager for US HR Operations (Night Shift)


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Country Manager for US HR Operations (Night Shift)

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Reference ID 132486BR_EN Updated 28/01/2020 Experience level Experienced Professionals
Country Philippines City/State Manila Work Location Manila

The Role

Manage the delivery of employee-centered end to end HR operations support to Employees and Line Managers for the United States.
- Drive the success of new HR model; especially focused on providing HR Advice to Line Managers.
- Focus on continuously improving employee experience through services being provided, geared towards pro-actively addressing employee needs and thereby unlocking productivity of Shell’s workforce. Do so in an integrated way, working with stakeholders in the US and Centres of Excellence.
- Lead the HR Transformation journey for US. - Represent HR Operations as part of the wider HR agenda for a given country.
- Lead a large organization comprising of staff sitting in SBO Manila as well as in the US.
HR Operational Delivery- Accountable for end-to-end delivery of HR processes. Accountable for HR advice to employees and line managers; supporting managers with more complex HR-related queries.
Drive improvements to in the new HR Operations support model for US, actively drive new ways of working both within the team as well as in the wider HR organization and business.
- Responsible for creating great employee and line manager experience through pro-actively addressing employee and line manager’s needs.
- Collaborate with the broader HR Operations organization and expertise in COE and in-country teams to provide a seamless experience to users and HR Business.
- Continuously improve the performance of the team and the services provided through embedding of applicable skills and behaviours; operational excellence as evidenced by applicable KPIs and employee and line manager satisfaction. Utilize data to improve and refine ways of working in the new model
- Drive and strengthen continuous improvement, focused on clear benefits realization
- .- Ensuring effective financial controls and adherence to HSSE and information compliance policies.
- Manage budget of the team.
- Partnership- Represent HR Operations as part of country HR Leadership; drive employee and line manager experience as part of wider HR agenda.
- Establish strong working relationships with other teams within the HR model (i.e. ER/IR, COEs, PB, country HRBPs, Integrated Resourcing).
- Leadership- Deliver on HR Transformation objectives; managing significant change journey over the coming years.
- Lead an organization comprising of staff sitting in SBO as well as virtual leadership for staff in the US
- Drive top quartile employee engagement within own organization.
- Drive high performance of the organization, through coaching and supporting staff and team leads.
- Continuously grow the capability of the organization; ensuring sufficient focus for individual development.
- The role reports to Regional Operations Manager, and part of HR Operations LT for Manila
- 5 Team Leads and circa 65 staff (7 of which are based in Houston)
- Responsible for end-to-end operational delivery; measured by operational KPIs as well as employee and line manager satisfaction.
- - Significant change journey in the first year(s), helping to embed the new HR model which will mean establishing new ways of working, growing capability including new behaviors and driving up employee and line manager experience

Seasoned HR professional who has a good understanding of the role that HR plays in supporting the business; both in supporting line manager and employees with HR related matters, as well as through delivery and execution of HR processes supporting employees with HR life-cycle events (e.g. hiring, transfers).
Ideally candidate has performed business facing roles, effectively partnering with business stakeholders on broad spectrum of HR fields
• Strong business partnering skills required
• Collaboration/integrative leadership (with others, with other parts of HR, with other functions etc.)
• (Performance) Coaching skills
• Proven capability in leading change
• Leadership skills; build strong HR Operations community and grow capability level.
• Strategic thinking, and ability to translate to operations plans.
• Ability to motivate and energize teams, building engagement through own actions and through supporting team leads.
• Ability to manage and lead virtual teams
• Employee Centric and Service Excellence mindset
• Ownership; end to end accountability for resolution
• Driving CARE within the organization
• Drive for performance and innovation
• Excellent understanding of HR Model, where HR Advice fits in and how the various parts of the model interact.
• Knowledge of local and global policies, and the associated processes
• An understanding of policy intent with knowledge of when exceptions should be applicable

Start Something Remarkable

Shell Business Operations (SBO) Manila is focused on driving excellent corporate performance in Finance, Human Resource, Customer Service, Order-to-Delivery, and Contracting and Procurement. We enable Shell to operate in a global-competitive and ever-changing business environment.

A career in Shell will offer you remarkable opportunities for growth, true experience across different business areas and the tools you need to discover and develop your skills within the energy industry.

We’re looking for qualified individuals with the drive to create significant business impact, as well as to collaborate with a team of professionals with diverse backgrounds. If you are a great team player, possess superior communication skills and problem solving abilities, join us and see the impact that you can make across our global business.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

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