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Delivery Fulfillment / Assurance Analyst (Entry Level)

Manila
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Delivery Fulfillment / Assurance Analyst (Entry Level)

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Reference ID 137817BR_EN Updated 13/04/2020 Experience level Early Careers
Country Philippines City/State Manila Work Location Manila

The Role

Job Purpose:
  • Processing of all bulk fuels truck deliveries (automatic and manual) in a timely, accurate and efficient manner until status is completed and ready for invoicing, including monitoring, analyzing, investigating and clearing any errors captured in the system or connected application (CAPS), i.e. Distribution Holding Table, GIB, GSAP, TABS. In addition, the role also supports the Customer Disputes investigation and makes necessary adjustments if needed.

Delivery Fulfillment Analyst

Job Accountabilities:
  • Comply with Health, Safety, Security, and Environment (HSSE) policies and guidelines set by the company.
  • Ensure timely compliance with all Mandatory Training and other Business Requirements.
  • Collaborate and work with internal and external customers in order to deliver organizational targets.
  • Support and participate in Continuous Improvement activities that aim to improve HSSE, service-, and cost- effectiveness and efficiency.
  • Ensure all truck movement transactions are recorded in GSAP without errors, incorporating all amendments and corrections before invoicing.
  • Monitor, analyze, and investigate all customer disputes/inquiries and process any necessary adjustments using required systems, i.e. SAP-CRM and GSAP.
  • Investigate all inconsistent transactions to ensure that the right quantity is invoiced to the right customer.
  • Manage day-to-day business interfaces with business partners in OTC, Finance Operations, Supply, Distribution, Retail and B2B.
  • Support all focal roles and activities that will be beneficial in meeting day to day targets/deliverables.
  • Deliver all month-end activity commitments.
  • Ensure documentation and filing is accurate, up to date and accessible.

Delivery Assurance Analyst

Job Accountabilities:

  • Comply with Health, Safety, Security, and Environment (HSSE) policies and guidelines set by the company.
  • Ensure truck movements/transactions flow through seamlessly across different CAPs in order to invoice and collect payment from customers in a timely manner.
  • Monitor, analyze, investigate, and resolve quantity/partner-related customer disputes/inquiries.
  • Perform outbound calls to customers for select scenarios in order to resolve their disputes/inquiries.
  • Create Additive Nominations in GSAP.
  • Collaborate and work with internal and external customers in order to deliver organizational targets.
  • Support and participate in Continuous Improvement activities that aim to improve HSSE, service-, and cost- effectiveness and efficiency.

Education background: Bachelor's Degree in Commerce, Mathematics, or any Engineering course
  • Work experience: Minimum 1-2 years of work experience in any customer service/satisfaction organization/unit. Planning or scheduling work experience is preferred. Experience in the Petroleum, Manufacturing or Fast-Moving Consumer Goods industries is preferred.
  • Technical skills: Proficient in Excel and other Microsoft Office tools. Experience with SAP is preferred.
  • Communication skills: Proficiency in the English language, both oral and written, is required.
  • Soft skills required: Attention to detail, analytical approach to problems, ability to collaborate and work in a team.
  • Competences Required: Distribution Customer Service, Road Delivery Operations, Safety Mindset, Distribution Industry Analysis, Distribution Planning and Exchanges, Product Handling & Control, Road (Rail/Barge) Transport Planning & Scheduling Systems
  • Work hours: Must be willing to work flexible shifts (mid or night). Must be willing render overtime especially during month-end.

Start Something Remarkable

Shell Business Operations (SBO) Manila is focused on driving excellent corporate performance in Finance, Human Resource, Customer Service, Order-to-Delivery, and Contracting and Procurement. We enable Shell to operate in a global-competitive and ever-changing business environment.

A career in Shell will offer you remarkable opportunities for growth, true experience across different business areas and the tools you need to discover and develop your skills within the energy industry.

We’re looking for qualified individuals with the drive to create significant business impact, as well as to collaborate with a team of professionals with diverse backgrounds. If you are a great team player, possess superior communication skills and problem solving abilities, join us and see the impact that you can make across our global business.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.
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