Skip to main content

French Speaker - Customer Service

Manila
Close

Search again

French Speaker - Customer Service

< Back to search results

Reference ID 139271BR_EN Updated 18/05/2020 Experience level Experienced Professionals
Country Philippines City/State Manila Work Location Manila

The Role

- Manage end-to-end Customer complaints, feedback and compliments
- Own the end to end Disputes process for Quantity, Pricing, Tax and Master Data Disputes
-Drives proactive communications, value-adding interactions and effective issue resolution, providing best-in-market Customer experience through phone interaction, emails, ticketing, and where applicable -- live chat and social media engagements

-Bachelor degree preferred (Business related major) or equivalent experience
-With at least 3 years of experience
-Proficiency in English and French language
-Previous experience in Customer service
-Experience in Microsoft Office
-Able to problem-solve independently, dealing with a range of uncommon queries

Start Something Remarkable

Shell Business Operations (SBO) Manila is focused on driving excellent corporate performance in Finance, Human Resource, Customer Service, Order-to-Delivery, and Contracting and Procurement. We enable Shell to operate in a global-competitive and ever-changing business environment.

A career in Shell will offer you remarkable opportunities for growth, true experience across different business areas and the tools you need to discover and develop your skills within the energy industry.

We’re looking for qualified individuals with the drive to create significant business impact, as well as to collaborate with a team of professionals with diverse backgrounds. If you are a great team player, possess superior communication skills and problem solving abilities, join us and see the impact that you can make across our global business.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.
Apply

Working in Manila

Take a look at the map to see what's nearby.

Explore location

Sign up for job alerts

Do you want to find out about future opportunities at Shell? Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Business Administration, Manila, National Capital Region, PhilippinesRemove