Skip to main content

Process Manager


Search again

Process Manager

< Back to search results

Reference ID 134803BR_EN Updated 23/03/2020 Experience level Experienced Professionals
Country Philippines City/State Manila Work Location Manila

The Role

  • Provide leadership of Hydrocarbon Management (HM) master data (Counterparty, Location, and Vessel) processes in Downstream in order to deliver world class performance on an end-to-end basis, covering data quality management, operational excellence, continuous improvement, digital transformation and controls compliance
  • Provide leadership to HM Data MRD teams in Manila and Chennai
  • Manage stakeholder relationships with business partners and management of Downstream Trading & Supply, Global Commercial and other FO processes
Financial Dimensions:
  • The Cost of Poor Data Quality is huge. Errors associated with inventory management, stock recording and reconciliation, invoicing and billing often have genesis in poor HM master data quality. Data errors can have significant impact to operating capital of the business. Non-compliance to controls can impact our license to operate.
  • Responsible to deliver FO process L1 improvements 5-10% cost reduction/year in FO, and actively contribute in delivering $30M L1/L2 outside FO.
Business Dimensions:
  • Partners with business and function stakeholders and senior management across Shell to execute agreed data agenda.
  • Direct supervision of 40+ staff in Manila and Chennai
  • Supports 60+ countries
  • Work closely with numerous Trading & Scheduling systems (e.g. DEX, Endur and Aligne, etc.) and ERP systems (e.g. GSAP, STN SAP, PRS and Global Chemicals) as well as CAP Tools (e.g. CRD, GSE, Nucleus and Energy Credit).

Principal Accountabilities:
  • Maintain the global integrity and accountability for HM master data lifecycle maintenance and data quality assurance processes, controls, performance measures and compliance including closing gaps on operational incidents including LFI’s, audit exceptions and out-of-tolerance performance metrics, and determine root cause of the problems and implement sustainable corrective action.
  • Manage the integration of new HM Data work associated with migrations into the teams.
  • Active contribution to relevant forums for data improvement, including recommended improvement projects
  • Leads Business in understanding Cost of Poor Data Quality
  • Understand business needs and evolve services from strategy to tactical “real in the field” data maintenance, data quality management, assurance, technical support and process excellence.
  • Manage stakeholder engagements to resolve operational issues
  • Ensure timelines and integrity of KPI reporting and review process
  • Coach and develop data professionals for all HM Data staff.
  • Champion identification, development and ensure delivery of Continuous Improvement (CI) projects for E2E operational excellence, achievement of world class data quality, and digital transformation. Ensure benefits delivery.
  • Develop (jointly with the business) and implement business relevant Data Quality Standards
  • Help manage a complex global change journey, with significant impact on operational excellence, license to operate, and HSSE across Trading & Supply and Global Commercial
Key Challenges:
  • No. of direct reports with multiple roles & responsibilities
  • Developing offshore staff in a Finance and Data organisation
  • Number of countries & different systems operating needing improvements in standardized processes and organizational models
  • Number of plants, counterparties and vessels used by businesses operating in different markets and cultures
  • Effective business knowledge and organisational understanding in order to resolve complex process issues
  • Virtual working with key stakeholders including senior management to address data issues
  • Effective leadership to identify and help resolve business, data, technical and design issues within areas of responsibility
  • Comprehensive supply chain/trading knowledge and acumen needed to set direction and make improvement

  • 7+ years of work experience in relevant roles in different locations and global roles.
  • University degree in finance, engineering, science, mathematics, or Computer Science/Information Systems.
  • Understanding of data model and how it is connected to the value it generates for proper operationalisation
  • Understanding the business criticality and drivers behind the creation of Master Data and translates business requirements to appropriate data structures
  • Demonstrated evidence in stakeholder management and process management
  • Forms a view jointly with other functions to drive business outcomes
  • Excellent analytical, interpersonal and communication skills, and able to interact, influence and motivate others.
  • Strong Change management, project management skills
  • Successful experience in leading teams
  • Ability to deal with complexity and respond quickly to changing priorities
  • Experience in Lean Six Sigma problem solving highly valued

Start Something Remarkable

Shell Business Operations (SBO) Manila is focused on driving excellent corporate performance in Finance, Human Resource, Customer Service, Order-to-Delivery, and Contracting and Procurement. We enable Shell to operate in a global-competitive and ever-changing business environment.

A career in Shell will offer you remarkable opportunities for growth, true experience across different business areas and the tools you need to discover and develop your skills within the energy industry.

We’re looking for qualified individuals with the drive to create significant business impact, as well as to collaborate with a team of professionals with diverse backgrounds. If you are a great team player, possess superior communication skills and problem solving abilities, join us and see the impact that you can make across our global business.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

Working in Manila

Take a look at the map to see what's nearby.

Explore location

Sign up for job alerts

Do you want to find out about future opportunities at Shell? Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Finance, Manila, National Capital Region, PhilippinesRemove