A/R & Credit Control Analyst

What’s the role

This is a great opportunity to join our Customer Operations team as an Accounts Receivable and Credit Control Analyst.

Reporting into the Cash & Collections Manager, requires taking ownership of the daily reconciliations of the bank, sales ledger, billing and payments to ensure accurate cash allocations to customer accounts, alongside being responsible for supporting our business’ aim to improve our bad debt exposure and achieve collections targets.

What you’ll be doing

Your main accountabilities will include:

• Allocate and import incoming customer payments into Sales Ledger, resolving any discrepancies, ensuring validation at key stages.
• Complete daily, weekly and monthly reconciliation of the sales ledger to bank.
• Ownership of unallocated cash ensuring it is at a reasonable minimum month on month within agreed targets set by line manager.
• Train other members of the team to ensure contingencies for leave.
• Engage with other business areas for support where appropriate to maximise timely allocation resolution.
• Manage the customer / operations queries relating to payments and allocations through a ticket process, ensuring resolution within agreed SLAs.
• Reconcile and investigate Failed Direct Debits, Indemnity Claims, Chargebacks and other bank claims, contacting customers to ensure timely cash collection.
• Lead on write-off case file generation to line manager through to submission of proof of debt claims where applicable to ensure Shell Energy UK’s exposure is managed.
• Manage a small Credit Control ledger to maximise collections performance through high volume outbound and inbound contact in designated hours – by phone and email channels.
• Work effectively with customers to improve our bad debt exposure and achieve collections targets.
• Resolve queries, ensuring they are managed efficiently within SLAs to obtain payment from customers.
• Mitigate Shell Energy UK credit risk and escalate as appropriate to the Cash & Collections Manager.
• Contribute to the overall success of the team and Company goals by maintaining regular attendance, punctuality, focus and professionalism at all times.

What you bring

We are keen to hear from individuals with proven experience in an Accounts Receivable and Credit Control role. You’ll also bring your strong Microsoft Excel skills and prior experience of reconciling large volumes of data.

We are seeking a dedicated and driven individual with a keen eye for detail. You must have demonstrable organisation skills to meet operational deadlines and must be able to communicate effectively at all levels.  As a self-starter, you should thrive when working independently and taking initiative.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance-related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.

Shell in The United Kingdom

Shell UK remains one of the North Sea’s biggest producers, supplying around 10% of the UK’s total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations.

In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.