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STR Operations Development Program

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Reference ID R143934 Updated 04/12/2024
Commercial and Retail
United Kingdom
Milton Keynes

Where you fit in

This is a great opportunity to join the Customer Operations team to work as a Credit Specialist for our industrial, commercial, small, and micro business customers. Reporting into the Cash and Collections Manager, you will be responsible for taking ownership of the liquidation/administration process as well as credit risk management and reporting/analysis to support improved processes; you will also work as part of a team to achieve and support collections targets.

What’s the role?

We’ll entrust you with:

  • Leading on the submission of proof of debt claims and consulting with Insolvency Practitioners and Administrators to ensure Shell Energy UK’s (SEUK) exposure is managed.
  • Conducting Land Registry & other investigative searches to establish liability and manage accounts through to resolution.
  • Making proactive use of the Experian credit risk management system to identify customers within SEUK portfolio at risk of failure.
  • Mitigating Shell Energy UK credit risk and taking necessary escalation action as appropriate.
  • Applying overdue payment charges and interest to SEUK accounts where payments have been received late or not at all, in line with SEUK Terms and Conditions.
  • Conducting ad hoc tasks to support the achievement of monthly collection targets.

This role will be based in the Milton Keynes office.

What we need from you

You’ll ideally have:

  • Experience within a Credit Control/Finance/Accounts Receivable team.
  • Excellent telephone manner, coupled with great interpersonal skills.
  • Experience in speaking to Insolvency Practitioners, Administrators and Customers and having an assertive conversation regarding arrears on accounts.
  • Good attention to detail and accuracy.
  • A positive attitude with a desire to learn and develop skills.
  • The ability to self-manage and take ownership.
  • The ability to proactively identify process and system improvements to make recommendations.
  • A positive, enthusiastic player with a flexible attitude to daily tasks.

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that not everyone often applies when they don’t feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. We look forward to receiving your application.


Shell started operations in the United Kingdom more than 110 years ago. Since then, we have grown into a leading innovative Oil & Energy company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive. Shell has a key role to play in helping meet the UK’s growing energy demand, whilst using innovative technologies to develop cleaner energy. We are the largest FTSE 100 company in the UK by market capitalisation and make a significant contribution to the UK economy. As well as processing 35% of the gas coming into the UK, we serve more than four million customers at our filling stations each week. Shell employs some 6,400 skilled staff as well as many contractors.

An innovative place to work

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

  • We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
  • We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
  • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.