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Flex Account Manager

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Reference ID R147134 Updated 07/15/2024
Commercial and Retail
United Kingdom
Milton Keynes

Where you fit in

At Shell Energy, we believe there’s a better way to power your business.

Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future.  One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology.  

We offer businesses across Britain 100% renewable electricity as standard. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also offer natural gas to our customers with the option of supplying green gas on request.  

What’s the role?

This is a great opportunity to join our Operations team to support the development of our new Flex Operations team, responsible for delivery of highly effective and efficient operational process to support customers on flexible supply agreements.

Reporting into the Flex Operations Manager, you will be responsible for delivery of flex customers operational requirements including billing, managing operational customer journeys and supporting the Flex Sales Account Manager to manage all operational customer requirements. The role requires a detailed understanding of Flex Customer operational requirements, an ability to work independently and support the develop of new processes to support Flex Customers.

The role supports our business’ aim to deliver great customer outcomes by providing personalised service to customers and brokers; and to drive cost competitiveness through operational excellence and continual improvement in operations processes.

You will get the opportunity to join a new business line and support by establishing operational processes for a critical part of our UK business.

More specific responsibilities include:

  • Deliver Flex customer journeys working with the Flex Operations manager to support communications with customers (e.g. process new flex customer registrations, process renewals and other contract changes)
  • Prepare accurate and timely invoices for flex customers (including calculation of accurate Flex Supply cost and application of industry charges)
  • Support with analysis and diagnostics to address customer queries, requests and complaints
  • Deliver operational requirements within Flex Customer SLAs
  • Assist with the production and explanation of energy budgets for customers
  • Develop customer account reconciliations including Pass-Through and Flex billing reconciliations
  • Maintain a good working knowledge of the most recent Gas and Electricity market movements to enhance analysis and analytical reports provided to customers
  • Support compliance audits and billing assurance activities
  • Maintain high quality records, databases and files
  • Support the Flex Operations manager to identify any inefficiencies within the current processes and systems and suggest ideas for improvements
  • Maintain regulatory compliance (e.g. Ofgem, Elexon)
  • Adhere to group quality standards focused on creating operational excellence

What we need from you

  • Significant experience in servicing flexible energy contracts
  • Experience working with Junifer for operational delivery to Flex customers (ideal)
  • Commercial awareness including analytical skills
  • Strong attention to detail and problem-solving skills
  • Enthusiastic and driven, able to achieve deadlines

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that not everyone often applies when they don’t feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. We look forward to receiving your application.


Shell started operations in the United Kingdom more than 110 years ago. Since then, we have grown into a leading innovative Oil & Energy company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive. Shell has a key role to play in helping meet the UK’s growing energy demand, whilst using innovative technologies to develop cleaner energy. We are the largest FTSE 100 company in the UK by market capitalisation and make a significant contribution to the UK economy. As well as processing 35% of the gas coming into the UK, we serve more than four million customers at our filling stations each week. Shell employs some 6,400 skilled staff as well as many contractors.

An innovative place to work

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

  • We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
  • We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
  • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

  • Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
  • We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.