Junifer Lead

We’re ambitious with a pace to match, and as part of one of the world’s largest companies, the opportunity and ability to push forward is greater than ever before. We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.

Every day we work to provide an environment where all employees feel valued and included and can nurture their talent as individuals and as part of a collaborative team.

A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you’ll be able to apply and develop your skills and knowledge as part of a collaborative team that’s helping to innovate.

What’s the role

This is a great opportunity to join our B2B Operations Team, responsible for the operational ownership of our Junifer Billing system.

Initially reporting into the Head of Operations (reporting line change will follow), this role requires a Junifer Expert with extensive system knowledge. You will be responsible for leading across a multitude of areas, including but not limited to change management, incident management, upgrades, impact assessments and training / knowledge sharing.

The successful candidate will work closely across operations to develop knowledge and capability in the team, combined with wider stakeholder engagement to effectively deliver system changes.

What you’ll be doing

OPERATIONAL EXCELLENCE

• As a Junifer expert, pro-actively identify enhancements to systems and processes to drive efficiencies and reduction in cost to serve, combined with mitigating impacts to Customer Experience
• Responsible for fully assessing and triaging all potential Junifer faults across operations prior to raising with Apps support / Gentrack
• Assess all change requests and / or ideas for improvement raised by the operations team, considering any impacts to cross-functional teams prior to submission
• Support the submission of change requests from operations, including identification of tangible benefits and the prioritisation of all change requests raised
• Support the implementation of all new releases – clear and timely communication of any operational process changes and / or ways of working, ensuring work instructions are updated
• Be the operational lead for supporting projects, industry changes and new product development through your expert understanding of Junifer
• Build and deliver clear training sessions to enhance Junifer knowledge and improve operational capability
• Work with the UAT team to ensure all test cases are robust to minimise / mitigate the impact of any releases into production
• Work in partnership with the Operational Excellence Lead to ensure accurate, robust work instructions are in place across Junifer processes

PEOPLE & CULTURE

• Drive a culture of continuous improvement within Operations, working closely with managers and their teams to promote end user best practice and knowledge base utilisation
• Build strong relationships with internal and external stakeholders to effectively deliver system changes
• Continuously demonstrate our core values of respect, honesty and integrity
• Display a learner mindset and be willing to challenge existing processes / ways of working

What you bring

• Junifer Expert – you will be highly knowledgeable across all elements of the system
• Strong knowledge of UK power and gas systems and markets and B2B industry processes
• High levels of drive and resilience with the ability to deliver quality outputs within agreed timescales
• Experienced in change management with the ability to assess impacts, mitigate risk and deliver tangible benefits
• Confident in building and delivering training modules to enhance knowledge and capability
• Well developed Stakeholder Management skill with the ability to collaborate and influence at all levels
• Excellent planning and prioritisation skills
• Effective communication skills
• Highly organised with strong attention to detail

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performancerelated salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.

Shell in The United Kingdom

Shell UK remains one of the North Sea’s biggest producers, supplying around 10% of the UK’s total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations.

In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.