Product Specialist

This is a great opportunity to join our Sales team as a Product Specialist supporting our business’ aim to be a leading provider of sustainable energy solutions, partnering with customers on their journey towards carbon neutrality and serving 5-10% of the UK business energy market by 2030!

Where you fit in

Reporting into the Mid Market Sales Manager, the role requires superior client care and regular contact with both current and prospective clients.

You will have the opportunity to make a lasting impact on an ambitious and growing B2B organisation.

What’s the role?

The Product Specialist is responsible for managing and actioning our <1GWh TPI portfolio. Creating the sales opportunities in our sales system and pricing on time as required by the TPI. Understanding when an opportunity is required to be handed over to the Mid Market Sales Account Manager for them to take forward and secure the deal. As well as answering queries via phone and email where necessary and keeping our sales CRM and system up to date. Helping support the Mid Market Sales Manager with any other projects and ad hoc requests.

More specific responsibilities include:

• Maintaining high productivity in line with KPIs.
• Working with our <1GWh business space, load the prospects into our Sales system accurately and in a timely manner.
• Proactively price a prospect in line with the tender requirement from the TPI
• Handing a successful prospect over to the Sales Account Manager to continue negotiations.
• Manage the resolution of broker and customer queries working in collaboration with internal teams. It will be important to demonstrate the ability to build strong internal relationships.
• Handling of Sales queries via the general Sales telephone line.
• Understand the energy market and develop new opportunities where appropriate.
• Promote new products whenever possible and make recommendations on new product offers as requested.
• Achieve annual team budget and sales targets. Contribute to the overall success of the team and Company goals by maintaining regular attendance, punctuality, focus and professionalism at all times.
• Ensure that all customers and brokers continue to be satisfied with a high standard of service.
• Utilise Shell IT tools, such as Salesforce to help develop customer knowledge and ensure that the sales journey is up to date.
• Prepare reports or undertake projects as directed.
• Adherence to company behaviours, values, and policies.
• Other ad-hoc tasks at the request of the Mid Market Sales Manager and/or Head of Mid Market Sales.

What we need from you

We are keen to hear from candidates with the following:

• Technical / Analytical skills: Strong attention to detail
• Intermediate (or higher) analytical Excel skills
• Sales & Pricing Support experience highly desirable
• Sales Cloud (Salesforce.com) experience desirable
• A strong team player with ability to work at pace, maintaining high productivity without compromising accuracy or quality; Ability to assess and action competing priorities when working through peaks in demand.
• Good communicator with the ability to be assertive, with a persuasive telephone manner.
• Ability to build successful relationships with clients, suppliers, and colleagues.
• Well-organised with excellent time management skills, able to quickly integrate into a small team and work on your own initiative.
• A good listener with the ability to solve problems.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performancerelated salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Shell in The United Kingdom

Shell UK remains one of the North Sea’s biggest producers, supplying around 10% of the UK’s total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations.

In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.