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Sales Operations Manager (Home-based)

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Reference ID R132090 Updated 02/06/2024
Commercial and Retail
United Kingdom
Milton Keynes

This is a great opportunity for you to join the Commercial Sales Team as a Sales Operation Manager wherein you will be responsible for the growth of Shell Energy’s business within the B2B energy market.

Where you fit in

At Shell Energy, we believe there’s a better way to power your business.

Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future.  One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology. 

We offer businesses across Britain 100% renewable electricity as standard. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also offer natural gas to our customers with the option of supplying green gas on request. 

The Sales Operations Manager role will support our business’ aim to be a leading provider of sustainable energy solutions, partnering with customers on their journey towards carbon neutrality and serving 5-10% of the UK business energy market by 2030. 

What’s the role?

The Sales Operations Manager is a member of the Commercial Sales Team and reports to the Head of I&C Strategic Sales. The role is responsible for managing a team of Sales Operations staff supporting the Commercial Sales team in spearheading the I&C market.

The role is accountable for managing a team of 4-6 Sales Operations staff supporting sales in the tender journey through to pre-registration.  you will ensure that they are inspired, motivated, trained and managed to support the commercial sales team succeed in spearheading its ambitious growth targets in the I&C Energy Market.  The role will also include the management of other sales support activities, projects and report management requirements:

  • Be responsible for support in delivering commodity and added value product growth across the B2B I&C sales channels
  • Coach the Sales Ops team so that they reach and exceed their KPI targets whilst maintaining excellent quality
  • Pro-actively work with other colleagues in the sales functions and across the business to manage tender requirements, avoid and resolve key issues and implement key initiatives to drive efficiency and quality
  • Plan, set and manage KPI targets across the Sales Ops team ensuring they are agreed by the Head of I&C Strategic Sales and in line with company and departmental targets
  • Be responsible for sales quality framework and lead in the monitoring and auditing of compliance across the sales department
  • Get involved larger I&C tender opportunities to ensure that the quality of these tenders is managed and the highest level of service is provided particularly around more complex products/structures
  • Create and implement monthly, quarterly and annual sales support plans and ensure that these plans are agreed and communicated clearly to all relevant stakeholders.
  • Be actively involved in supporting relationship building with larger strategic partners where required.  This may involve accompanying the Business Development Managers at partner meetings
  • Implement and produce regular MI reporting directly related to the Sales Ops team such as tender pipelines, tenders loaded/rejected, accuracy of loading and e-mail in box management
  • Prepare and produce other sales MI related to sales activity as requested by the sales management team, including special reports as directed
  • Undertake special projects as requested by the sales management team and lead in IT projects that require sales department interaction
  • Responsible for administrational management of partner and customer contracts, partner set up processes, acceptance process and management of sales query logging
  • Build and maintain excellent relationships internally and externally, working closely with colleagues ensuring current business performance is optimised, standards of customer service enhanced, and new opportunities fully exploited
  • Responsible for other adhoc admin activities related to sales growth as directed
  • Adopt a ‘no surprises’ approach to reporting and communication with Senior Managers and be prepared to challenge the norm in a constructive and proactive manner

This role will be home-based with occasional and irregular travel to the Milton Keynes office.

What we need from you

We are keen to hear from individuals with a proven track record of success within power & gas commodity market of leading Sales Operations teams supporting sales teams in spearheading the I&C market sectors.  You’ll have experience of supporting complex solutions and flexible power & gas supply commodity contracts from mid-market up to large I&C businesses including the systems that support these products.  You’ll also have strong excel skills and report management capabilities. 

We also hope you possess the following skills and/or experience:

  • Excellent communicator at C-level, both written and verbal
  • Ability to develop strong professional relationships, both internally and externally, including ability to interact with brokers/partners and customers
  • Ability to managing complex competing priorities, projects and sales related processes

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that not everyone often applies when they don’t feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. We look forward to receiving your application.


Shell started operations in the United Kingdom more than 110 years ago. Since then, we have grown into a leading innovative Oil & Energy company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive. Shell has a key role to play in helping meet the UK’s growing energy demand, whilst using innovative technologies to develop cleaner energy. We are the largest FTSE 100 company in the UK by market capitalisation and make a significant contribution to the UK economy. As well as processing 35% of the gas coming into the UK, we serve more than four million customers at our filling stations each week. Shell employs some 6,400 skilled staff as well as many contractors.

An innovative place to work

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

  • We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
  • We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
  • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

  • Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
  • We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.