IT Business Analyst
Reference ID R124194 Updated 09/10/2023
Information Technology (IT)
Where you fit
The IT Business Analyst is responsible for identifying and defining the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems. This work is typically within a specific business area. The role may be part of an IT project development environment or an individual contributor at the business interface.
What’s the role?
Proficient in Upstream IT operational activities and business strategy.
Able to link technical solutions with business strategy when working with business partners.
Precisely capture business problems, value drivers, and functional/non-functional requirements, including health, safety, security, usability, data, and supportability considerations.
Translate business requirements into functionality and assess the risks, feasibility, opportunities, and business impacts of various solution options.
Assess and model processes, data flows, and technology to understand the current value and issues, and identify opportunities for improvement.
Create clear documentation to communicate requirements and related information; keep updated to align with the solution over the project lifecycle.
Able to understand IT infrastructure and architectural design (network, virtual servers, Cloud
hosting & storage etc.)
Familiar with software development life cycle and IT service delivery models.
Identifies the main stakeholders. Gaining proficiency in stakeholder management activities.
Ensure traceability of requirements from business needs and requirements, through testing and scope changes, to final solution.
Configure and document software and processes, using agreed standards and tools.
Create acceptance criteria and validate those solutions meet business needs through defining and coordinating testing.
Participates in team effort to create new best practice material based on identified gaps. Serves as an SME for specific tools, techniques, or business areas
Typical Years of Experience: 6+ years of Business Analysis experience in Corporate IT
Minimum Education or Certification: Bachelor's Degree related to IT
Understanding of systems engineering concepts.
Understanding Agile/ Waterfall/ Hybrid Models of project experience is an asset.
Good understanding and experience of the various Agile frameworks
Knowledge of Asset Management Processes in Shell (AMS)
Knowledge of the technology landscape including current and future developments and the most commonly available products and integrated solutions, or a demonstrated ability to learn it.
Strong interpersonal skills, Presentation and facilitation of meeting and keeping track of MoM
Ability to take a systematic and analytical approach to problem solving and pay close attention to detail. Has a comprehensive knowledge of the technical specialism of IT Business Analysis.
Able to act as a focal point for a specialized area (technical or business)
Strong interpersonal and influencing skills.
Ability to communicate concisely and clearly.
Ability to learn different Business Processes quickly
Shell has been a partner in powering Malaysia’s progress since 1891 when we established our first depot in the Straits Settlements. Today, we are an integrated energy company comprising Upstream, Downstream, Integrated Gas and New Energies, Projects & Technology, and Shell Business Operations. Shell Malaysia aims to be the leading energy player in the country, powering Malaysia’s future with cleaner, innovative, and competitive energy solutions.
More than a century, Shell has been operating and we continue to extract and deliver oil and gas efficiently, profitably, and in environmentally friendly and socially responsible ways to meet evolving customer needs and the growing demand for energy.
With over 950 service stations, Shell has the leading market share in the fuels retailing business in Malaysia. In Malaysia, we make and sell more than 600 different lubricants for the automotive sector, heavy-duty transport, food processing and power generation. We are the lubricants market leader in Sabah and Sarawak.
Integrated Gas, Renewables and Energy Solutions
Shell set out its Powering Progress strategy, which we aim to deliver through our three business pillars of Growth, Transition and Upstream. The Growth Pillar includes our Marketing and Renewables & Energy Solutions businesses and focuses on working with our customers to accelerate the transition to net-zero emissions. One of our achievement, Sarawak onshore: World’s first commercial GTL plant (SMDS)
Project & Technology
As P&T, we exist to make the delivery of Shell’s strategy and the growth of our company possible. P&T works collaboratively and in an integrated way with its business partners, to deliver value for our customers, and for Shell.
An Innovative Place to Work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
An Inclusive & Progressive Place to Work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.
We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
A Rewarding Place to Work