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Customer Relationship Coordinator


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Customer Relationship Coordinator

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Reference ID R40286 Updated 09/10/2021 Employment Type Full time Experience level Early Careers
Country China City/State Shanghai Work Location Shanghai

The Role

What's the role?

To serve Shell Chemicals PODer (Propylene Oxide & Derivatives) business by taking responsibility of commercial relationship and product delivery management for a defined group of customers and proactively liaising with other functions within Shell Chemicals (Account Management, Supply Chain, Logistics, Finance, HSSE and etc) to ensure that the full range of Shell services are deployed in line with customer segmentation.

  • Acting as the primary customer contact to process customer orders in an efficient and error free way and deal with any customer queries or complaints. This includes order capture, commitment to orders, delivery schedule, resolution of obstacles to commitment (product supply, commercial, transport, HSSE and finance), confirmation, progression, order-amendments, documentation flow monitor, cash collection, managing complaints and indirect tax issues.

  • Building up an open and efficient communication together with the Sales Executive to manage costs versus service levels whilst achieving the desired level of customer satisfaction.

  • Pro-actively liaising with the Supply Coordinator and Sales Executive to ensure the product availability and credit issues are resolved with support from the credit organization as appropriate, ensuring receivables processes run smoothly and overdue payments are collected effectively without jeopardizing customer relationship.

  • Jointing ownership with the Sales Executive for the cash collection process as well as the duty to ensure customer master data is kept up to date, both in systems and in files. In addition, the Customer Relationship Coordinator must make sure that control, legal and fiscal requirements are met and that evidences/authorizations are kept safely and rigorously for audit purpose.

  • Liaising with Hauliers, Transport Co-coordinators, Supply Co-coordinators, supply points (third party suppliers and depots), freight forwarders and banks to ensure customer orders are fulfilled safely and satisfactorily and problems are resolved efficiently and timely is another requirement of the Customer Relationship Coordinator’s role.

  • Occasionally managing stock levels at customer leased shore tank through a Supplier Managed Inventory system.

What we need from you?

  • Demonstrated evidence of Enterprise first value and behaviors will be taken into account during the selection process.

  • Good in English and native Mandarin speaker.

  • Self motivated, demonstrating initiative.

  • Demonstrate clear commitment to factors affecting HSSE.

  • Have proper knowledge of Quality & HSSE Management Systems, Incoterms and competition law and RMB payment method.

  • Strong team working, relationship building and listening skills, especially in a “virtual team” environment.

  • GSAP user preferred.

Shell's story in China dates back more than 100 years. At Shell China we will make sure that your ideas will travel. All of Shell’s core businesses are now represented in China. We need world-class candidates to continue our drive to innovate and answer the world’s energy needs in socially and environmentally responsible ways. 

An innovative place to work

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in renewables, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential…

We are creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there. We are striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. We've retained our title as a top employer for women in India for past 3 consecutive years since 2016. We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

As an equal opportunity employer, combining our ideas through a creative, collaborative environment and global operations – we have developed and will continue to nurture a unique workplace with an impressive range of benefits to ensure that joining Shell is an inspired and rewarding career choice for everyone.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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