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Customs & Excise Specialist

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Reference ID R136204 Updated 04/02/2024
Downstream Supply Chain

What’s the role? 

The Customs & Excise Specialist is the focal point for import/export operations within East region, including cooperation with the customs brokers/agents and terminal, oversight of customs authorities’ requirements within East region, and customs documentation needed to support Shell Trading flow of goods. This also includes building internal compliance documentation guidelines, training resources and providing import/export compliance support to operations teams.

Other responsibilities include: 

  • Implement and manage Shell Trading customs policies and processes based on best practices and frameworks (within the framework of the Authorised Economic Operator (AEO) qualifications).

  • Specific implementation of controls with regard to non-preferential and preferential origin management (including controls and documentation of certificates of origin) as well as management of products affected by trade defence measures (i.e.: anti-dumping, anti-subsidy).

  • Specific implementation of controls with regard to customs classification of commodities traded by Trading & Supply (T&S)in accordance withglobal/regional policies.

  • Ensure import trade flows are set up and operations are compliant (pre-entry and post-entry review) and that the correct customs licences, approvals are in place for any operational changes.

  • Recommend measures to secure the optimum import duty regime within East region, via the use of Customs regimes such as Inward Processing, Outward Processing, Customs Warehousing, Free Trade Zones etc.

  • Collaborates on internal audits, risk assessment and other assurance activities.

  • Liaise with IT team to enhance Customs & Excise(C&E) aspects within the Shell’s IT environment/ ERP system and trading platforms.

  • Standardization and overview of Shell Trading’s Customs & Excise procedures and controls in locations such as refineries and terminals.

  • Keep up to date with customs and excise regulatory changes and best practice; identify risks and opportunities and recommend actions.

  • Assist Indirect Tax team in the review of third-party C&E profile and customs licenses.

  • Work with the Trade Compliance team and Indirect tax to remedy any potential non-compliance or concerns including breaches.

  • Set-up a control framework for customs brokers used by the company in order to assistoperational team with local customs compliance work.

  • Advise traders and operators on the tax treatment of commodity transactions (Customs and/or Excise compliance).

  • Identify, capture, collect, monitor key metrics (KPIs) for development of business strategies and presentation to management and relevant optimisation projects.

  • Develop and carry out Customs & Excise training for traders, operators, and local personnel, raising awareness on the C&E function and risks.

  • Perform LOD1 management oversight to ensure proper assurances are in place, in line with the Controls that were put in place from the Customs Advisory Project.

  • Maintain up to date Standard Operating Procedures.

  • Contract holder for Declaring Agents.


  • Problem solving: Navigates through complex regulatory problems by understanding the regulation, listening to different views, identifying the critical issues and articulates the way forward.

  • Stakeholder relationships: Builds relationships with stakeholders at different levels in the organisation whilst maintaining independence and tenacity of approach.

  • Communications: Communicates complex subject matter clearly and simply and identifies the key messages for stakeholders. Adapts communication style depending on the stakeholder audience and comfortable in having difficult conversations.

  • Issue management:Identifies, tracks and manages issues and works with stakeholders to resolve problems and continuously improve processes and controls.

  • Collaboration: Strong emphasis on teamwork and conflict management and influencing without formal authority.

  • IT skills: IT skills including building macro, dashboards; able to manage Salesforce, Power BI.

What we need from you

We are keen to hear from candidates with approximately(5) five years working experience in customs and excise matters in industry; work experience with Big 4 will be advantageous.Expertise in energy or commodity trading is also an advantage.

Besides this, we’d also like to see the following:

  • Extensive knowledge of European customs laws and regulations as well as the international customs legislations (WCO & WTO).

  • Experience in cross functional collaboration - Interaction between Customs, regulatory, Excise duties, VAT, export controls etc.

  • Some experience in design or rollout of a control system (not IT system) - not necessarily trade controls/customs (e.g. Health, Safety, Security & Environment (HSSE), Quality, or Finance is a plus)

  • Must have initiative and the discipline to prioritise projects and conflicting demands, be able to respect confidentiality requirements,possess the skills to communicate with tact and diplomacy and be able tomaintain effective relationships both internally and externally to Shell.

Leadership experience:

  • Excellent communication and interpersonal skills, with the confidence and ability to interact at all levels in the business, including very senior levels.

  • External stakeholders including but not limited to Singapore Customs, SCDF, Central Narcotics Bureau, Chamber of Commerce, National Environmental Agency.

  • The ability to collaborate effectively and at pace with stakeholders across T&S and at all levels.

  • Ability to build a shared vision across multiple functions and motivate and coach a breadth of staff to deliver against it.

  • Strong problem-solving skills.

  • Ability to resolve conflicting issues in effectively and responsibly.

  • Demonstrated strong change management skill.

Compliance is a foundation of the way in which T&S does business and therefore integrity is one of the fundamental values that we are seeking as part of Trading & SupplyWe believe integrity is the hallmark of a person who demonstrates sound moral and ethical principles during their workIntegrity is the foundation on which co-workers build relationships, trust, and effective interpersonal relationshipsIt is essential that the successful candidate will be able to give clear examples of integrity as one of their core values.

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that not everyone often applies when they do not feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. We look forward to receiving your application.

More About Shell in Singapore

Shell is one the largest foreign investors in Singapore and began operations in 1891. Today, we have more than 3,200 employees in Singapore alone. The Pulau Bukom Manufacturing Site today is the largest Shell refinery in the world in terms of crude distillation capacity, which makes Singapore a key regional supply and trading centre for Shell in the East. Singapore is the largest petrochemical production and export centre in the Asia Pacific region. Shell Jurong Island (SJI) manufactures petrochemicals to meet the fast-growing demand for these products in the region. We also have one of the largest single-branded retail networks in Singapore, providing customers with a wide range of quality products and services. When you join Shell in Singapore, you can count on our commitment to help you thrive and propel your career by means of our industry-leading development programme and our available and unrivalled pool of local and global experts. Our numerous global and local skill pools as well as our diversity are key to our success and continuing innovation.

An innovative place to work 

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in renewables, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work 

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential…

  • We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.

  • We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

  • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work 

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.