Where you fit in

The IT Site Operations Engineer is to support all IT Operations on their site(s). They deliver a consistent business focused approach through site IT Operations to unlock business value and respond to change with agility and speed. The role benefits from standardized ways of working while recognizing and supporting functional differences. The IT Site Operations Engineer must build and manage trust-based relations with site business user community and business IT representatives and is responsible for the site integrity and services.

The chosen candidate will work in close collaboration with the IT Site Operations Lead, who is end-to-end accountable for the IT infrastructure operations of site(s), including the delivery of day-to-day site level infrastructure services to the agreed SLAs.

What’s the role?

Accountabilities:

• Supporting the IT project team for various project activities and ensures most effective way of delivery(including improving outcomes and reducing costs).

• Ensures HSSE rules are respected by internal and external IT teams and partners on site(s) (Goal Zero) Ensuring contractors are meeting all HSSE requirements and storing related evidence.

• Responsible for site Information Risk Management (IRM) compliance and actively driving remediation of local vulnerabilities and non-compliance.

• Escalating site IT problems and business impact to Site Operations Lead (SOL) and/or IT Partners.

• Promoting Continuous Improvement culture within own scope of accountability, (i.e. Service Improvements, Ways of Working, Cost reduction, Capacity Management).

• Supporting any facilitation activities from IT perspective including mass on-boarding, Transfer and Off-boarding.

• Digitalization support, BIG Bets (for example real time decisions, autonomous operation, fully digitized workflow etc.), Emerging Tech, bucket 3 site-driven demand, Lightly Managed Apps (LMA) to IT support.

• Shell Energy Transition and Shell Digitalization transformation.

• End User Productivity/End User Experience and associate IT services, IT Centre, end user tool knowledge and education (Asset upskilling).

• Ensures that successful landscape service performance partnership needs to be built with the IDT Managers, IT Operations Engineers for BC and non-BC applications and the Business Vertical & Common Services Delivery Managers.

• Strong ownership that ensures proactive and further active involvement in all projects that have IT infrastructure/operations element.

• Strong dotted line to local natural team (e.g. Real Estate/HSSE/Asset Protection) supporting all aspects of site(s) operations.

• Business proximate role.

What we need from you

• Bachelor’s degree preferably in the Engineering, IT or related field.

• Minimum of 7 years relevant work experience in a complex organization or equivalent.

• Strong Stakeholder Management, IT Service Management, Application and Infrastructure Management skills and experience.

• Excellent grounding in IT Infrastructure solutions and operations (particularly in the network space).

• Strong communication and analytical skills.

• Skilled in systematically troubleshooting complex issues to a root cause and reporting out to stakeholders in business language.

• Skilled in investigating and fixing complex issues across organizational boundaries, including vendors.

• Emotional intelligence (i.e., patience, listening, self-reflective, thoughtful, ability to build trusting relationships, reasoning, and understanding), strong relationship and influencing skills with people at all levels in the organization and in diverse cultures.

• Ability to work with other disciplines in a global environment, and to bridge technical, commercial and IT skills.

• Working knowledge of ITIL Foundations (ITIL Certification advantageous).

• Ability to work effectively under pressure.

• Experience in the Oil & Gas, Refinery and Chemical industries are very advantageous.

• Fluent in English, spoken and written.

Company Description

Shell is one the largest foreign investors in Singapore and began operations in 1891. Today, we have more than 3,200 employees in Singapore alone. The Pulau Bukom Manufacturing Site today is the largest Shell refinery in the world in terms of crude distillation capacity, which makes Singapore a key regional supply and trading centre for Shell in the East. Singapore is the largest petrochemical production and export centre in the Asia Pacific region. Shell Jurong Island (SJI) manufactures petrochemicals to meet the fast-growing demand for these products in the region. We also have one of the largest single-branded retail networks in Singapore, providing customers with a wide range of quality products and services. When you join Shell in Singapore, you can count on our commitment to help you thrive and propel your career by means of our industry-leading development programme and our available and unrivalled pool of local and global experts. Our numerous global and local skill pools as well as our diversity are key to our success and continuing innovation.

An innovative place to work

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas, and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.

• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.